Complaints support

You can have someone to support you in making a complaint. They can be with you in any meetings involving your complaint and can speak on your behalf if you wish. 


If a vulnerable person needs support to make their views heard they can have an advocate. 

An advocate

  • is independent 
  • can help a vulnerable person understand what is happening
  • can speak on behalf of a vulnerable person. 

Special needs 

If you need help to take part in the complaints process let us know as soon as possible. We can then arrange support. 

For example:

  • you need documents in a different format such as Braille, large print, audio described or translated into a different language
  • an interpreter, if English is not your first language 
  • a loop hearing system 
  • facilities for a guide dog.

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