You can have someone to support you in making a complaint. They can be with you in any meetings involving your complaint and can speak on your behalf if you wish.
If a vulnerable person needs support to make their views heard they can have an advocate.
- is independent
- can help a vulnerable person understand what is happening
- can speak on behalf of a vulnerable person.
If you need help to take part in the complaints process let us know as soon as possible. We can then arrange support.
- you need documents in a different format such as Braille, large print, audio described or translated into a different language
- an interpreter, if English is not your first language
- a loop hearing system
- facilities for a guide dog.