Get support to make a complaint

If you need help with making a complaint, we can provide support so you can use the complaints process.

Support from someone you trust

You can have someone support you when making a complaint. This could be a friend, family member, or anyone you know and trust. They can:

• attend meetings with you
• speak on your behalf if you want them to

Advocate support 

If you find it hard to use the complaints process on your own, you can get help from an independent advocate. Advocates are trained to support people in complaints and are not connected to the council. They can:

• explain to you what's happening
• help you share your concerns clearly
• speak for you if you want them to

Read more about advocacy and how to get an advocate.

Support for accessibility needs

If you need help to use the complaints process, please tell us as soon as possible. We can provide practical support to help you participate independently, such as: 

• documents in large print, another language or other format
• an interpreter if English is not your first language 
• hearing support such as a hearing loop and text or BSL sign relay
• access for guide dogs or other needs

If you need support or have questions, contact our customer service team who can help.