Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website.

We use cookies on this website to collect anonymous usage statistics and for other purposes as described in our privacy statement

If you don’t want us to store or access cookies on your device, you may either stop cookies in your browser settings or stop browsing the site. To access our services offline please call 0300 500 80 80.

Cookies on

Site performance cookies

We may generate cookies to assist with site performance, for example to choose video streaming speeds which are compatible with your browser.

  • _hjid (Hotjar, expiry after one year)
  • _hjAbsoluteSessionInProgress (Hotjar, expiry after 30 minutes)
  • _hjIncludedInPageviewSample (Hotjar, expiry after 30 minutes)
  • _hjIncludedInSessionSample (Hotjar, expiry after 30 minutes)

Session cookies

Session cookies are used to remember information you enter during your visit to the site.  This is the type of cookie we place when you close the cookie statement on a page.  They are also used to remember what you have entered into forms so you can move backwards and forwards without the information disappearing.  Once you leave the website the cookies expire.

  • _hjTLDTest (Hotjar)
  • beta-toggle (for testing purposes)
  • BIGipServerDMZ-Pool-NCC-UmbracoProd-Cluster-HTTP (load balancer, expiry after one year)

Anonymous analytics cookies

Every time a user visits our website, web analytics software provided by Google generates an anonymous analytics cookie. These cookies can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. These cookies cannot be used to identify individuals; they are used for statistical purposes only. This allows us, for example, to tell which pages are the most visited at any one time.

  • _gid (Google Analytics, expiry after two years)
  • _gcl_au (Google Analytics, expiry after three months)
  • _ga (Google Analytics, expiry after one day)
  • _dc_gtm_UA-67807051-1 (Google Tag Manager, expiry after one minute)

Registration cookies

If you register on, we generate cookies that represent whether you are signed in or not. If you have not selected 'Remember Me,' your cookies are deleted when you close your browser or shut down your computer.

  • _lastlogin (expiry after one year)
  • PHPSESSID (expiry after one year)
  • SESSfauthsession (expiry after one year)

Third party cookies

On some pages of our website, components supplied by third parties may also set their own cookies for the purposes of tracking the success of their application, or customising the application for you. We cannot access these cookies, nor can the third parties access the data in cookies used by us. This is the case for both our Facebook plug-in and our use of online advertising.

  • _fbp (Facebook, expiry after three months)
  • Fr (Facebook, expiry after three months)


We use ‘remarketing’ to advertise particular services delivered by Nottinghamshire County Council across the internet, in particular on Facebook and Google's advertising networks. Remarketing will display ads to you based on what parts of the Nottinghamshire County Council website you have viewed, by placing a cookie on your web browser.

If you have enabled Google to associate your web and app browsing history with your Google account, and to use information from your Google account to personalise ads you see on the web, Google will use this information with Google Analytics data to build and define audience lists for cross-device remarketing. In order to support this feature, Google Analytics will collect Google-authenticated identifiers, which are  personal data created by Google, and temporarily join them to Google Analytics data in order to populate audiences.

Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Nottinghamshire County Council, you can opt out in the following ways:

  • opt out of Google’s use of cookies by visiting Google’s Ad personalisation page.
  • opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative’s consumer opt-out

Stopping cookies

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. You may find some aspects of stop working or work less well if you do this.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser:

We do not recommend turning cookies off when visiting, as this will prevent you from using many of the services on the site.

If you are concerned about third-party cookies generated by advertisers, you can turn off many of these using the ad choices tool provided by the European Interactive Digital Advertising Alliance (EDAA).

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.


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