What happens when you make a complaint

If you are unhappy with a council service, this page tells you how to complain and what you can expect from the process.

Tell the service about the issue

If something has gone wrong with a council service, contact the team involved and let them know. They may be able to fix it quickly.

Make a formal complaint

If you are unhappy with how the issue has been handled, you can make a formal complaint.

We will look at what happened, check that the correct process was followed, and respond to you. 

Different services have different complaints procedures, these pages explain how each process works:

If you are still unhappy

The Ombudsman is independent of the council and investigates complaints about councils and some other organisations.

If you are not happy with our response, you can contact the Local Government and Social Care Ombudsman.