How the complaints process works
If you are unhappy with a council service, this page explains how the complaints process works and what happens when you make a complaint.
Contact the service first
If something has gone wrong with a council service, contact the service involved and let them know. They may be able to resolve the issue quickly.
Make a formal complaint
If you are unhappy with how the issue has been handled, you can make a formal complaint.
You can complain for yourself or on behalf of someone else.
Give feedback or make a complaint
What happens next
When we receive your complaint, we will:
- review the information you provide
- make sure your complaint is handled by the right team
- contact you if we need more information
- investigate your concerns
- respond to you
Complaints procedures
Different council services follow different complaints procedures.
Find out how complaints are handled under the:
- Children's services complaints procedure
- Adult social care complaints procedure
- Corporate complaints procedure
If you're still unhappy
If you are not satisfied with our response, the relevant complaints procedure will explain any further review stages that may be available.
After completing the council's complaints process, you may be able to contact the Local Government and Social Care Ombudsman.
