Corporate Complaints Procedure


Our corporate procedure covers complaints by members of the public (or someone representing them) about: • the standard of service we provide and those we commission from partners or other service providers who will be acting on our behalf • the behaviour of our staff • any action or lack of action by the Council affecting an individual or group

Document type


Approved by

Governance and Ethics Committee

Date approved

22 January 2020

Responsible team

Complaints and Information Team

Contact details

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