Corporate Complaints Procedure
Summary
Our corporate procedure covers complaints by members of the public (or someone representing them) about:
• the standard of service we provide and those we commission from partners or other service providers who will be acting on our behalf
• the behaviour of our staff
• any action or lack of action by the Council affecting an individual or group
Document type
Procedure
Document(s)
Approved by
Governance and Ethics Committee
Date approved
1 April 2026
Responsible team
Complaints and Information Team
Contact details
Back to Policy Library
