Contact us

Customer Services

Our team of friendly skilled advisors are here to help you with your enquiry.   

Customer service opening hours:  

  • Monday to Thursday: 8:30am to 5pm 
  • Friday: 8:30am to 4:30pm  

Ways to contact us

Online: Send your enquiry to us and we’ll get back to you with a response within two working days. 

Contact us online


Phone: If you prefer to speak to us, you can contact us on 0300 500 8080  

Calls cost no more than a standard geographic charge and are included in discount packages and inclusive minutes schemes. 


Language translator: If English is not your preferred language you can ask us to use a translator with you while on the call. 


Text relay service:  If you have hearing or speech difficulties and prefer to communicate via text, read about contacting us using the Relay UK service - Our text relay number to call is: 18001 0115 9774050 


Sign relay service: If you are Deaf and use BSL, connect to SignVideo below or download the SignVideo app. 

Sign Video

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