Contact us

We are closely following Government and Public Health England guidelines about COVID-19. In response to this we have withdrawn our face to face service usually located around the county at local council offices. If you can't find what you're looking for on our website you can send us a message below or call us and a customer service advisor will help you. 

What will happen next

We aim to respond to all customer service enquiries within two working days.

Contact us online

Alternative ways to do this

If you prefer to speak to us, you can contact our customer service team via 0300 500 8080 

Customer service opening hours: 

  • Monday to Thursday: 8:30am to 5pm
  • Friday: 8:30am to 4:30pm

Calls cost no more than a standard geographic charge and are included in discount packages and inclusive minutes schemes.

Text relay service:  18001 0115 9774050

If you are Deaf or hard of hearing read about contacting us using the Relay UK service

Sign relay service: Connect to SignVideo below or download the SignVideo app 

 Sign Video

Language translator: If English is not your preferred language you can ask the advisor to use a translator while on the call

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