Report a streetlight defect

If you spot an issue with a streetlight, please report it online.

Issues with a streetlight which you may which to report include:

  • if a streetlight is lit during the day
  • if a streetlight is glowing red at night
  • if a streetlight isn't working
  • if there is external damage to the streetlight column or casing
  • if there are issues with the lamp positioning

We are not responsible for lighting:

  • car parks
  • garage areas
  • parks
  • recreation grounds.

These often fall under the responsibility of your local district council or a private land owner. 

Trunk roads

Motorways and trunk roads in Nottinghamshire (A1, A46, A453, A52 and M1) are managed by Highways England.

Streetlight faults on these roads can be reported directly by telephone: 0300 123 5000 or email: info@highwaysengland.co.uk.

Report a streetlight defect

You will need

  • streetlight location details

The map on the form enables you to locate the area where the streetlight is situated and select the light with which there is a problem. When you have selected a streetlight, you will see its exact location to ensure you have chosen the correct streetlight. 

You can use the search box above the map to type in a postcode or street which will zoom the map and enable you to locate the streetlight more quickly.

Please provide as many details of the problem as possible.

You can report a damaged streetlight anonymously, however if you would like to receive updates (e.g. when the streetlight has been fixed), please provide your contact details. If your enquiry is related to lamp positioning/shield request or falls within the 'other streetlight' fault category you will be asked to provide an address if this is useful to the issue.

All information you provide is protected in-line with the Data Protection Act

What will happen next

All reported streetlights will be inspected within 10 working days. The next steps taken will depend on the nature of the problem. More information of how work is prioritised is on our street lighting page.

Once you have reported a streetlight defect, if you have provided an email address we will subsequently keep you informed of any key steps, namely: 

  • when the streetlight has been inspected
  • when the streetlight has been fixed
  • if the streetlight has been passed to a third party to repair
  • if the streetlight is being repaired as part of our Highway Capital Programme
Report a streetlight defect

Alternative ways to do this

You can also report a problem by contacting our customer service centre on 0300 500 80 80.

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