Nottsbus On Demand Conditions of Carriage

These Conditions of Carriage (from here onwards “Conditions”) set out the passenger’s rights and obligations whilst travelling on services operated by Nottinghamshire County Council (from here onwards  “We” or “we” as the case maybe).

  1. We aim to operate services as advertised but there may be occasions when journeys take longer than expected and/or services may need to be diverted or cancelled due to factors beyond our control. These factors may include, without limitation, traffic congestion, road traffic accidents, road works, road closures, major events, adverse weather conditions or other unforeseen operating circumstances.
  2. To the extent possible, we will advise passengers of any disruption to our services. However, in the event of cancellation, delay, diversion or termination of any of our services, or of our services being unavailable to passengers as a result of the vehicle being fully loaded, at capacity or for any other reasons, we shall not be liable for direct or indirect losses, damages, cost or inconvenience that passengers suffer as a result, save to the extent that any losses are covered by fixed compensation schemes, which are specified locally.
  3. Passengers are responsible for their own onward travel arrangements. We do not guarantee that our service will connect with any bus, train or other service. Passengers should make appropriate allowances or alternative arrangements to ensure they are able to make any onward travel arrangements they have made.
  4. We shall not be liable for any loss of or damage to customer property, including ‘lost property’ placed under our control, except as otherwise specified in these Conditions.
  5. We do not in any way exclude or limit our liability for death or personal injury resulting from our negligence (or that of our employees or agents), nor for any other events our liability for which cannot be excluded (including, without limitation, pursuant to EU Regulation 181/2011 and associated national legislation).

1. Passengers must:

  •  not smoke on board the bus at any time
  •  not eat or drink on board
  •  refrain from consuming alcohol
  •  not leave rubbish or discarded items on the bus
  •  not be wearing soiled working clothes or carrying any soiled items which might stain the seats etc
  •  not play loud music or operate a personal device at a volume which may be heard by other passengers
  •  not behave in an abusive or threatening manner. In the case of any violence towards drivers a permanent ban may be implemented against the rider once an incident number has been received from the police
  • always have regard for other passengers, including disabled and less mobile passengers and, vacate seats and spaces designated for the less mobile and disabled when required
  • notify a member of staff immediately if they sustain an injury whilst boarding, travelling or alighting the vehicle
  • not stand forward of the driver
  • not talk to the driver whilst the vehicle is moving, obstruct the driver’s vision or otherwise distract them, except in an emergency
  • not interfere with equipment fitted on the vehicle
  • not deliberately damage or deface any part of the vehicle
  • wear a seatbelt if the vehicle you are travelling on is fitted with seat belts. This is a legal requirement
  • follow the directions of staff concerning the maximum number of standing passengers that a bus is permitted to carry. All our vehicles contain clear signage setting out their standing capacity
  • not distribute leaflets, papers or other articles or offer anything for sale or collect for charity without our prior written consent
  • follow staff instructions.

2. The driver may refuse to carry any unsuitable, awkward or hazardous items.

3. Passengers may be refused entry or required to leave the bus for reasons of safety or due to a passenger’s conduct.

4. Passengers may only get on or off the vehicle at designated bus stops or stopping points on the specific route on which travel is taking place.

1. When boarding passengers must:

  • show the driver a valid ticket, pass or pay a fare. If the ticket has been purchased via the app, please present the mobile ticket
  • if paying the fare or showing a concessionary pass receive a ticket for that journey. This is the passenger’s receipt for the journey they are making. If the driver does not give the passenger a ticket the passenger must ask for one
  • retain their ticket throughout the whole journey and allow authorised officials to check their ticket. Passengers paying a single fare, or a day return fare are not permitted to break their journey without payment of a further fare unless specified by Nottinghamshire County Council.

2. Children under five years of age, not occupying a seat, and travelling with a fare paying or pass holding passenger, will be carried free of charge. 

3. Young people under 22 years of age will be charged a discounted fare.

4. Concessionary pass holders must show their pass to the driver. The issuing authority determines the concessions of individual passes.

One suitcase or single package of reasonable dimensions (if such suitcase or package does not occupy or in the opinion of the driver interfere with the occupation of a seat) may be carried free for each fare paying passenger upon the vehicle in which the passenger travels, at the owners’ own risk. The driver may refuse to carry any unsuitable, awkward or hazardous items.

Passengers finding lost property must hand it in to the driver immediately. Property found or handed in to the driver/conductor will be handed in to their depot.

For lost property in the North Ollerton On Demand Zone please email Nottinghamshire County Council Fleet services at, or call 0115 804 4699, providing a description of the missing item.

For lost property in the South Ollerton & Mansfield On Demand Zones please use the Stagecoach lost property form: Lost property form | Stagecoach (, or call 0345 241 8000.

Perishable goods may be disposed of immediately; other items will be kept for one calendar month.

  1. We will always try to use low-floor and/or wheelchair accessible vehicles wherever possible. However, there may be occasions when we cannot do so for technical, operational or other reasons. We reserve the right to substitute without notice a low-floor or wheelchair accessible vehicle with another type of vehicle, at our absolute discretion.
  2. Pushchairs are carried at the discretion of the driver, subject to the type of vehicle being used and the space available. The driver may require that the pushchair be folded, at the start of the journey or part way through the journey if a wheelchair user wishes to board.
  3. Wheelchairs will be carried on buses with facilities to carry wheelchairs if there is sufficient accommodation. Wheelchair users have priority over everyone else for the use of the designated wheelchair space since this is the only place in which they can travel safely. 
  4. Passengers are required to offer reasonable co-operation in allowing proper use of the designated wheelchair area. If someone in a wheelchair wishes to get on and there is space elsewhere on the vehicle, passengers will be asked by the driver to vacate the space provided it is reasonable for them to do so, including repositioning pushchairs where possible and folding any pushchairs and storing these in the luggage space where available. However, no-one already travelling will be asked to get off the bus to accommodate a wheelchair user.
  5. The wheelchairs must be positioned against the backrest, facing backwards.
  6. We cannot accommodate mobility scooters.
  7. We cannot carry wheelchairs when, combined with the weight of the occupant, they are heavier than the safe working limit of the wheelchair ramp (in general, the safe working limit is 300kg of total weight although the driver will always have the discretion to evaluate and determine whether the maximum weight limit is likely to be exceeded in the circumstances).
  8. We cannot accommodate non-folding bicycles or E-scooters. 

  1. Passenger Assistance dogs, such as Guide and Hearing dogs, will be carried free at all times.
  2. Other animals that are not considered a danger or nuisance to other passengers will be carried free at the driver’s discretion. The passenger taking the animal on the bus will be responsible for any damage, loss or injury arising from its presence. The animal must not travel on the seats.

  1. We may fit our vehicles and other property with CCTV to provide added security, monitor the conduct of passengers, monitor service quality, to assist us in the process of deterring smoking, vandalism, fraud, theft, anti-social behaviour and attacks on our employees and other individuals, and in support of relevant criminal and civil legal proceedings and complaint investigation. All CCTV equipment and its operation complies with the General Data Protection Regulation and the Data Protection Act 2018 (including the ICO’s CCTV Code of Practice) and any subsequent amendments (“Data Protection Legislation”).
  2. Images of passengers may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request, whether to be used as evidence in prosecuting criminal activity or in assisting the identification of individuals or otherwise.

  1. If we collect or otherwise process passenger personal data, we will always do so in accordance with the Data Protection Legislation.
  2. The Data Protection Legislation creates a number of rights, including allowing passengers to request a copy of the data we hold on For more information on passengers’ rights and how to use them, please go Nottinghamshire County Council’s Privacy Statement. If passengers would like to exercise any of their rights relating to personal data, including a request for us to provide passengers with a copy of their data, please contact the Data Protection Officer, via the contact methods set out in the Privacy Statement.

Passengers must advise the driver immediately if any suspicious article or package is seen on or near a vehicle, or if any passenger is observed acting suspiciously, or if any person is seen to tamper with the vehicle.

Passengers wishing to make a comment or complaint about the Nottsbus On Demand service should contact Nottinghamshire County Council by telephoning 0115 804 0404 or emailing

  1. Journeys may take longer than expected or may need to be diverted or cancelled. Where possible, Nottinghamshire County Council will advise passengers of disruptions.
  2. We shall not be liable for direct or indirect losses, damages, cost or inconvenience that passengers suffer as a result of cancellation, delay, diversion or termination of any of our services, or of our services being unavailable to passengers as a result of the vehicle being fully loaded, at capacity or for any other reasons, save to the extent that any losses are covered by fixed compensation schemes, which are specified locally.
  3. These Conditions do not affect passenger’s statutory rights as a consumer that cannot be excluded as a matter of law.

  1. Save as otherwise stated herein, these Conditions constitute the entire agreement between Nottinghamshire County Council and its passengers. None of Nottinghamshire County Council’s employees is entitled to alter or vary any of the provisions of these Conditions.
  2. The contract between Nottinghamshire County Council and passenger is limited to travel upon Nottinghamshire County Council’s own services and liability (if any) will be limited accordingly. Nottinghamshire County Council will not be liable for any loss, consequential loss, damage, or inconvenience arising from the communication of information in good faith by any of Nottinghamshire County Council’s employees.
  3. The restrictions of liability contained in these Conditions are considered by Nottinghamshire County Council to be reasonable in all circumstances. However, should any provision of these Conditions be deemed to be invalid or unenforceable this shall not affect the validity and enforceability of the remaining provisions.
  4. Without prejudice to all rights and claims otherwise available to Nottinghamshire County Council, in the event that passengers breach any of the Conditions, or any other condition implied or duties owed as a matter of law (howsoever such conditions or duties arise) Nottinghamshire County Council has the right to recover compensation for all loss, injury and damage suffered by Nottinghamshire County Council a result of such breach, including but not limited to costs incurred in repairing or replacing damaged property and loss of revenue. 
  5. The governing law for these Conditions shall be the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction. 

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