Nottsbus On Demand Terms and Conditions

These Terms and Conditions govern the access or use by you of applications, websites, content, products, and services (the “services”) made available by Nottinghamshire County Council trading as Nottsbus on Demand (hereinafter “Nottsbus On Demand” and or “we,” or “us”).  Please read these terms and conditions carefully before accessing or using the service. 

Your access and use of the services constitutes your agreement to be bound by these Terms and Conditions, which establish a contractual relationship between you and Nottsbus On Demand. If you do not agree to these Terms and Conditions, you may not access or use the services. Nottsbus On Demand may amend these Terms and Conditions from time to time. Amendments will be effective upon Nottsbus On Demand posting of such updated Terms and Conditions at this location. Your continued access or use of the services after such posting constitutes your consent to be bound by the Terms and Conditions, as amended.

These Terms and Conditions apply in conjunction with Nottsbus On Demand’s Conditions of Carriage that govern your rights and obligations whilst travelling on services operated by Nottsbus On Demand.

Our collection and use of personal information in connection with the services is as provided in Nottinghamshire County Council's Privacy Policy and you acknowledge that any information you submit to Nottsbus On Demand is subject to public inspection and copying under the Data Protection Legislation (as defined in the Conditions of Carriage).

The services constitute a technology platform that enables users of the Nottsbus On Demand mobile app (the “app”) to, among other things, request, schedule, and pay for rides provided through the Via system. Unless otherwise agreed to by Nottsbus On Demand in a separate written agreement with you, the services are made available solely for your personal, non-commercial use.

By using the Nottsbus On Demand app, you represent that you are at least 18 years old. If you are under the age of 18, by registering for and using the service, you warrant and represent that you have consent to do so from a parent or guardian. If you are a parent or guardian of a minor who has registered for or used the service without your consent, please contact us at .

If you make a reservation and multiple people are traveling in your party, you, as the account associated with the reservation, are responsible for the conduct of everybody travelling in your party.

When you make a reservation, you must indicate how many people are travelling in your party. If you do not, we reserve the right to refuse service to additional guests or charge an additional fee.

To use the service, you may need to log in by providing a username, password, and mobile phone number. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials (including, without limitation, the behaviour of any other people that travel in your party), you agree to use reasonable efforts to prevent unauthorised access to or use of the service and to preserve the confidentiality of your username and password, and any device that you use to access the service.

You are responsible for your login credentials and for keeping your information accurate. You are responsible for any activity resulting from the use of your login credentials on the service. You represent and warrant that the information you provide to Nottsbus On Demand upon use of the service and at all other times will be true, accurate, current, and complete.

You agree to notify us immediately of any breach in secrecy of your login information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Nottsbus On Demand by email at and be solely responsible for the losses incurred due to any unauthorised use of your account.

If you choose to set up your account to electronically pay, you will also be required to provide a valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your account. You grant Nottsbus On Demand the right to provide any information you submit to third parties for the purposes of facilitating the completion of any transactions initiated by you or on your behalf.

Subject to your compliance with these Terms and Conditions, Nottsbus On Demand grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to: (i) access and use the app on your personal mobile device solely in connection with your use of the services; and (ii) access and use any content, information, and related materials that may be made available through the services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Nottsbus On Demand’s licensors.

Although Nottsbus On Demand strives to provide content, information, and related materials that are both useful and accurate, the nature of the data and other information available via the services is subject to frequent change. Accordingly, the content, information, and related materials available via the services may not be up-to-date, accurate, or complete at all times.

In connection with your use of the services, you agree that you will not:

  • restrict or inhibit any other user from using the services, including, without limitation, by means of “hacking” or defacing any portion of the services;
  • use the services for any unlawful purpose;
  • transmit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs or other items of a destructive or malicious nature;
  • modify, copy, change, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the services or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the services;
  • remove any copyright, trademark or other proprietary rights notices contained on the services, or “frame” or “mirror” any part of the services;
  • use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the services or its contents without our prior written consent; or
  • take any action that imposes or may impose an unreasonable or disproportionately large load on our (or our third-party providers’) infrastructure.

As a consequence for violating the code of conduct, Nottsbus On Demand reserves the right to block passengers from using the service via the app.

A mobile ticket refers to a type of pass or ride credit, purchased through the App using an Apple, Android or Windows smartphone or mobile device. The security of your mobile device or pass is your responsibility. In the event that the pass or your mobile device is lost or stolen, Nottsbus On Demand will not provide a duplicate or replacement pass. You cannot print or transfer ride credits or passes purchased through the app. 

By creating an account, you agree that the services may send you informational emails and text (SMS) messages as part of the normal business operation of your use of the services. You may opt-out of receiving emails and text (SMS) messages from Nottsbus On Demand at any time. You acknowledge that opting out of receiving emails or text (SMS) messages may impact your use of the services.

You are responsible for obtaining the data network access necessary to use the services. Your mobile network’s data and messaging rates and fees may apply if you access or use the services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the services and the application and any updates thereto. Nottsbus On Demand does not guarantee that the services, or any portion thereof, will function on any particular hardware or devices. In addition, the services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.

As referred to at section 1 above, these Terms and Conditions apply in conjunction with Nottsbus On Demand’s Conditions of Carriage that govern your rights and obligations whilst travelling on services operated by Nottsbus On Demand.

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