Accessibility Statement

This website is run by Nottinghamshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using a screen reader and voice commands
  • some of our content does not meet colour contrast ratios
  • our main search does not contain descriptive labels
  • the main navigation contains a keyboard trap
  • the heading structure is not correct on a number of content pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact our customer service team in the first instance.

We’ll consider your request and get back to you within five working days.

If you cannot view the map to your nearest council office on our ‘visit us’ page, please call us via 0300 500 80 80.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Via phone: Download the Relay UK app or using your existing text phone prefix our dedicated text Relay number with the Relay UK code (18001)

Contact us using Relay UK: 18001 01623 434 993

Visiting us: Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Nottinghamshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following listed below:

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Nottinghamshire County Council use a number of third party systems to provide online forms, some of which are difficult to navigate using a screen reader and voice commands. This fails WCAG 1.1.1 Non-text content, 1.3.1 Info and Relationships , 2.4.6 Headings and Labels and 3.3.2 Labels or Instructions.

We aim to resolve these by: March 2021.

This site contains content that does not meet colour contrast ratios. This fails WCAG 1.4.3 Contrast.

We aim to resolve these by: November 2020.

The main search for the Nottinghamshire websites does not contain descriptive labels. This fails WCAG 1.1.1 Non-text content, 1.3.1 Info and Relationships , 2.4.6 Headings and Labels and 3.3.2 Labels or Instructions.

We aim to resolve these by: December 2020.

When using keyboard only methods the main navigation contains a keyboard trap. This fails WCAG 2.1.1 Keyboard and 2.1.2 No keyboard trap

We aim to resolve these by: November 2020.

The heading structure is not correct on a number of content pages. This fails WCAG 2.4.6 Headings and Labels.

We aim to resolve these by: March 2021.

Some images on some pages contain missing or incorrect alternative text. Some of these images are also links. This fails WCAG 1.1.1 Non-text Content and 1.4.5 Images of Text.

We aim to resolve these by: March 2021.

There are some links on the website that may not be accessible to screen readers; they do not contain accurate or descriptive labels. This fails WCAG 2.4.4 Link Purpose (In Context).

We aim to resolve these by: March 2021.

Disproportionate burden

Interactive tools and transactions via third-party systems

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions.

We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in September 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to fix PDFs that have been published since September 2018, or that are essential to us providing a service. If not made accessible, they will be replaced with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve our accessibility

Extensive work is currently being done based on the findings of our recent audit to produce a roadmap for accessibility. This will allow for users to understand our commitment to accessibility, and when we plan to resolve issues.

We’re also currently working with external accessibility specialists, HeX Productions who are supporting our journey to create an inclusive digital environment.

As part of this project, we are also conducting training and educating cross-council of accessibility requirements - so people within the organisation gain a better understanding of the importance of website accessibility, and we are able to continue to make our site fully available and usable to all both now in the future.

Preparation of this accessibility statement

This statement was prepared on Monday 14 September 2020. It was last reviewed on Tuesday 22 September 2020.

This website was last tested on Friday 4 September 2020. The test was carried out by HeX Productions.

Testing was taken place by automated methods across the whole site along with manual testing using a range of assistive technologies through 25 defined user journeys.

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