Disproportionate Burden Assessment

Interactive tools and transactions via third-party systems


Nottinghamshire County Council is committed to meeting the requirement to make websites accessible, set out in The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 ("the accessibility regulations").

As of September 2018, accessibility legislation states that public sector websites must publish content in an accessible format. This document will outline the evidence behind the disproportionate burden of one item.

Current accessibility testing

Our website has been tested by HeX Productions along with a number of internal tests using automated and manual testing methods.


Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

Assessment of costs and benefits

The 3rd system in question will not make a change for a fundamental part of their system. Any amendment to the core system would require custom development. The contract for the 3rd party system is up for renewal in June 2025.

With this in mind we believe a more informed decision can be made shortly after this date to either renew with the accessibility fixes or move system to ensure the new system is accessible.

How much users with a disability would benefit from making things accessible?

We understand this change will dramatically improve the accessibility of the website. As this is a 3rd party system the council needs to ensure they make the correct decision when it comes to renewal or finding a new provider.

Timescales for fixing issue

As this is a vital change to a major system we will make another assessment when the supplier contract is up for renewal, likely to be in June 2025.

Assessment last updated: 8 January 2024.

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