Support for carers


You are a carer if you provide unpaid support to a family member, neighbour or friend. They could need support because they are ill, frail, disabled or have a mental health or substance misuse problem.

The support you provide could be: 

  • washing and dressing
  • shopping and food preparation
  • helping with laundry or housework
  • keeping someone company
  • helping someone take medication
  • emotional support or help managing difficult behaviour
  • keeping an 'eye' on someone to make sure they are safe. 

You are still a carer if you: 

  • don't live with the person you care for
  • are not the only person providing care to someone 
  • are caring for more than one person 
  • are not related to the person you care for.

Carers' information booklet.

Find out about our offer for carers in our Carers Strategy

There is a variety of support available to help carers including:

Nottinghamshire Carers Hub provides a range of support and services for carers. If you contact the helpdesk on 0115 824 8824 you can speak to an experienced support worker who will provide a personalised service that meets your individual need. You can also email

Nottinghamshire Help Yourself - you can find out about support available in your community by using Nottinghamshire Help Yourself, which gives information about local organisations that provide a range of services.

Dementia UK - if you are looking for advice, support or information about caring for someone with dementia.

Carers UK - find out more about self-help and tips for reducing stress: 

Read the Mind booklet 'How to cope as a carer' [PDF]. 


Useful links

What is an emergency card for carers? 

An emergency card for carers identifies you as a carer in the event of an emergency.

The card does not give any personal information, but provides a phone number anyone can call.

Staff answering the phone will take any action you have agreed with us like: 

  • contact family/friends to let them know there is an emergency 
  • visit the person you care for and arrange emergency help. 

Why do I need an emergency card? 

In the event of an emergency you will have: 

  • emergency cover 24 hours a day
  • peace of mind that in the event of an emergency the person you care for will be looked after.

Who can apply for a card? 

You can apply for an emergency card if you are: 

  • a carer
  • a cared for person living in Nottinghamshire (excluding Nottingham City) and over 18 years-old.

How do I apply for a card? 

Apply for a carer's emergency card 

Contact our customer service team

A personal budget is a one-off payment available to eligible carers where there are specific needs identified to help support you in your caring role.

The offer of a personal budget for carers will depend on your own personal circumstances.  This will be determined following your conversation with us to identify what your needs are as a carer, and specifically how a personal budget can be used to support you to look after your own health and wellbeing.

Some examples of where a personal budget may be offered to eligible carers may include: 

  • Equipment to help with your caring role
  • One-off activities, items, or services to specifically support carer mental and physical wellbeing
  • College or training courses
  • Helping carers back to work

If you wish to discuss your needs as carer, please contact us by: 


Telephone: 0300 500 80 80.

To get support from us the person you care for needs to live in Nottinghamshire. If they live in Nottingham City please visit Nottingham City Council's website

If you care for someone you have the right to ask for a carer’s assessment, this will look at the impact caring has on you and the support you may need. The assessment is about you, not the person you care for. 

How do I request a carer’s assessment?

If you would like to request a carers assessment you can contact our customer service team

Someone else, such as a doctor, social worker, mental health professional or care coordinator, can request a carer’s assessment on your behalf. 

What you need to know about a carer's assessment

  • there is no charge for the assessment or for any support provided as a result
  • you can choose to have an assessment in private or with the person you care for
  • it can be done at your home or in any other suitable place
  • you are welcome to have a friend or relative with you to help explain your needs
  • you will get a chance to talk about your health and wellbeing and challenges you face as a carer
  • it will work out whether you have needs which are eligible for specific social care support
  • you can find out about support and services which can help you, like health and safety information.

If you are a young person caring for someone, and need extra help or need more time for hobbies or school, you may be able to get support and advice from us. 

You are a young carer if you:

  • are aged between 5 and 17
  • provide care, assistance and support to someone.

To get support from us, you will need a complete a Young Carers Assessment. This will find out about the care you give and the support we can offer you. 

How do I request a Young Carers Assessment?

For a Young Carers Assessment contact us by:

The support you could receive includes:

  • help towards school or college activities
  • leisure activities, spending time with friends
  • help towards hobbies or interests
  • equipment to help with your education such as books or a computer.

As part of your support we may offer you a personal budget. This gives you some choice and control over the support you get. 

Find out more about services and support for young carers in Nottinghamshire.

Nottinghamshire Carers Hub can provide information, advice and support to young carers and their families. If you contact the helpdesk on 0115 824 8824 you can speak to an experienced support worker. You can also email


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