Nottinghamshire Household Support Fund (HSF) Phase 4

We will be using data gathered from DWP and the School Census to enable us to contact all residents who are eligible for benefits related FSM/Pension Credit. We will be sending letters out inviting you to apply, letters will be sent out from 24 July.

If you have not had your letter by 11 August please contact HouseholdSupportFund@nottscc.gov.uk   

If you are not in receipt of either FSM or Pension Credit, then you will need to be referred into the fund by a professional referrer, if they feel it is appropriate to do so. Please contact a professional that you are working with or your local district or borough council and ask them to make a referral into the fund on your behalf, they will assess you in accordance with the criteria, and then make the referral if it is considered appropriate to do so.  

Households that are eligible include those

• in receipt of benefits related free school meals or early years equivalent
• that are in receipt of Pension Credits
• that have been assessed by a professional and are in need of support

We will be accepting applications for the Summer Support Payment until 30 September. Any application made before 30 September will be added to a list to receive an automatic Winter Support Payment (in line with the table below), when it is due, you will not need to apply again. Any application made after 30 September 2023 will only be eligible for the Winter Support Payment and this will not be backdated. 

Winter Support Payments will be issued five months after the initial application was submitted, on the last day of the month. 

The below table outlines the dates: 

No, payments will be automatically provided on those dates stated above, we cannot make any changes.  

No. The fund is designed to make two support payments to help households over a longer period and to encourage households to plan ahead.  

No. Automatic Winter payments will be issued in the same format as was chosen for your Summer payment. If you need to change the bank account details please contact the Household Support Fund team and we will be able to assist you. Householdsupportfund@nottscc.gov.uk

Please allow up to ten working days for the team to get back to you, as this is the standard time to investigate and provide an outcome.  

If ten working days have already passed then we can look into this further for you, however we will require all your details to do so, including your email address, home address and phone number.  

If you received a bank transfer in Phase Three, and you gave us permission to retain your details, then we will be issuing a payment to the same bank account as before. You will not need to apply. Please contact Householdsupportfund@nottscc.gov.uk if you need to change your bank account details or have any further queries. Please provide all your details when doing so, including your full name and address.  

Unfortunately, once the voucher has been activated, or posted to you, we cannot change the supermarket, and it must be redeemed at the supermarket originally selected. 

Unfortunately, we cannot reissue vouchers after they have expired or have not been activated in the time window.  

If you can provide us with your bank details, name, address and email address, we can look into it and respond within ten working days

For this phase of the fund we are not issuing support payments that are aligned with any school holidays. Instead, we are paying a one-off lump sum in Summer to cover all Summer holidays, and a one-off lump sum in Winter to cover all Winter holidays. These are referred to as the Summer and Winter Support Payments respectively.  

We contacted those who we found to be eligible throughout the phase, on numerous occasions, if you have not been contacted, unfortunately you were not eligible. We are not able to backdate any payments from any previous phases of the fund, as each fund is classed as a separate fund and previous funds are now closed.