School complaints
How to complain
You must complain directly to the school before you complain to any other organisation.
All state funded schools (including community, academy, voluntary aided, voluntary controlled, studio or free schools) must have a complaints procedure which can be easily accessed on the school's website.
If a school does not have a complaints procedure in place you can report this to the Department for Education (DfE) [GOV.UK]
Taking your complaint further
You can take your complaint further if you are not satisfied with a school's response or their complaints procedure.
You can complain to Ofsted [GOV.UK] about a school if there is a problem which affects the whole school - this includes problems with the quality of education or poor management.
Ofsted will not normally consider a complaint about a school until you have followed the school's own complaints procedure first.
