School complaints
How to complain
You must complain directly to the school before you complain to any other organisation.
All state funded schools (including community, academy, voluntary aided, voluntary controlled, studio or free schools) must have a complaints procedure which can be easily accessed on the school's website.
If a school does not have a complaints procedure in place you can report this to the Department for Education (DfE) [GOV.UK]
If you are not happy with the school's response
You may be able to take your complaint further if you are not happy with:
- the school's response to your complaint
- how the school handled your complaint.
You can complain to Ofsted (GOV.UK) if your concern affects the whole school, for example:
- the quality of education
- leadership or management of the school
Ofsted will usually expect you to have completed the school's complaints procedure before it considers your complaint.
