Frequently asked questions - App related

The Nottsbus On Demand app is available to download for free from the Apple App Store and the Google Play Store. You can also download the app by scanning the QR code below. The app has been created by Via, a software company specialising in demand responsive travel (DRT). 

Once you have downloaded the Nottsbus On Demand app and registered for an account, follow these steps to get going:

1. Select your pick-up and drop-off addresses by moving the green pin to your desired locations or by typing them in manually. You'll also be asked to confirm the number of passengers who will be travelling.
2. Nottsbus On Demand will take a few seconds to check for available vehicles and connect you with the best one for your journey. To confirm a journey simply click 'Book This Journey'. If there is an alternative local bus service that will get you to your destination, the app will direct you that option instead.
3. When travelling with Nottsbus On Demand, our app will work out the bus stop or designated pick-up point that is closest to the location you have provided. This may be a short walk from the address you provided so make sure you check the location in the app. If you have your location services switched on you will be shown a dotted line to the bus stop or designated pick-up location, where you can meet your driver in a Nottsbus On Demand branded vehicle. We’ll also provide the vehicle make and registration number so it’s easy for you to spot the bus.

Please be patient during busy periods - Waiting times can fluctuate depending on demand from other users, however we will aim to get one of our buses to your bus stop or designated pick-up point within 60 minutes. If all our buses are busy and you cannot book a journey you will get a message to say that all the seats on the buses are full. If this happens, check back every 10 minutes as our app is run in real time, so as soon as the next bus is available it will show in the app.

If you need to reach your destination by a specific time, we recommend you select an earlier arrival time when booking your journey to take any delays and busy periods into account.

Yes, you will need to create a Nottsbus On Demand account to use the service. To do this you will need an email address and a mobile telephone number.

If you do not have an email address, you can create an account by calling our customer support number on 0115 804 0404, however, you will not be able to use the app. You will be able to book your journeys over the phone. Please note this phone line is only available between 9am and 2pm, Monday to Friday (excluding bank holidays).

To reset your password, open the app and select ‘forgot password?’ and follow the prompts. For further assistance, email nottsbusondemand@nottscc.gov.uk

We recommend that you download the Nottsbus On Demand app if you have a smartphone and an email address as this is the quickest and easiest way to book and pay for your journey and track the progress of your bus. However, if you do not have an email address, or a smartphone or tablet, you can call us on 0115 804 0404 to create an account. You will be able to book your journeys over the phone. Please note this phone line is only available between 9am and 2pm, Monday to Friday (excluding bank holidays).

In the unlikely event that there is a problem with the bus, we will contact you via SMS text message. You will only be contacted by the driver of the bus or a member of the office team at Nottinghamshire County Council.

The Nottsbus On Demand app uses adaptive font sizes and contrast, VoiceOver (iOS) and Talkback (Android), which allows visually impaired users to navigate the app by hearing a description of what is shown on the screen. Visually impaired passengers can also notify the call centre when calling to book their ride and this information will be passed on to their driver to allow for a smooth pick up. 

Yes, head to the ‘Favourites’ tab in the app menu, tap ‘Set Home Address’ or ‘Set Work Address’ and type in the address of your preferred location. You will be able to select from your Favourites each time you book a ride with Nottsbus On Demand.

If you are experiencing issues with the app, please email us on nottsbusondemand@nottscc.gov.uk or call us on  0115 804 0404. Please note this phone line is only available between 9am and 2pm, Monday to Friday (excluding bank holidays).

Make sure ‘location services’ are enabled for the Nottsbus On Demand app in your phone’s settings.

Yes, just head to the ‘History’ page in the Nottsbus On Demand app menu.

If you want to be picked up from East Midlands Airport and taken somewhere in the West Rushcliffe Zone we recommend making an ‘on demand’ booking when your plane lands in the UK, instead of an advance booking when you are abroad.

Whilst it is possible to make an advance booking outside the UK, the Nottsbus On Demand app will default to the time zone you are in at the time the booking is made. This means that if you are in a country that is two hours ahead of the UK and you make an advance booking for 10am the next day, the journey will actually be booked for 8am in the UK the next day due to the time difference.