Advice for homeowners affected by flooding
If your property has been affected by flooding, assessing damage and making plans for repairs can be a daunting experience.
It is important that you receive the correct professional advice and that only competent, reputable contractors are used.
- be vigilant when dealing with potential traders and insurance management companies who appear out of the blue
- speak to your insurance company before engaging any companies offering to repair flood damage
- beware of companies offering a ‘quick fix’ solution
- avoid dealing with cold callers
- legitimate insurance companies should be registered with the Financial Conduct Authority and you can ask for proof of this
If your property is insured:
- contact your insurer as soon as possible
- when safe to do so, take pictures of any damage to assist your claim
- consider compiling lists of damaged or lost items, recording the tide mark on walls, creating a diary or log of activity and recording the contact details of everyone you speak to
- keep damaged items and avoid undertaking repair works until you have made contact with your insurance company as you may invalidate your claim.
If your property is uninsured:
- seek several quotes for repair work from reputable businesses and request references where possible to check the quality of work
- ask neighbours or friends for recommendations
- use local businesses where possible
- ensure there is a written agreement about works included in the price of the work
- consider obtaining free pre-shopping advice from the Citizens Advice Consumer Service on freephone 0808 223 1133.
Information and advice:
Useful advice can be found on the GOV.UK website
Speak to our Trading Standards Team:
To report a trader to us:
Contact the Citizens Advice consumer helpline via their online form, visit Citizens Advice or telephone freephone 0808 223 1133.
Contact Nottinghamshire County Council on:
- 0300 500 8080 Monday to Friday between 8am and 6pm
- Email: firstname.lastname@example.org