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MyNotts app relaunched with brand-new look

Monday, 18 December 2023

A free, easy to use app which gives Nottinghamshire residents access to a wide range of County Council services has been given a brand-new look.

The MyNotts app was launched by Nottinghamshire County Council in January 2020 and allows users to make the most of its services wherever they are by using their smartphone.

Since its launch, the app has had almost 550,000 views with the most frequently visited services being highways, waste and recycling and schools – while residents are also able to use it to report potholes and faulty streetlights as well as apply for school places.

Now the new-look app has been given a revamp to ultimately improve accessibility and customer experience, which includes the way people can report highways issues and control how they receive push notifications.

Councillor Richard Jackson, the County Council’s Cabinet Member for Finance and Resources, said he was delighted with the new-look app and encouraged anybody who has not downloaded it to do so.

He said: “The MyNotts app has proved to be a huge success since its launch nearly four years ago, with more and more residents continuing to download it to access vital council services in a quick and efficient way.

“As the app has evolved over time, we have acted on feedback from people who use it to make sure we deliver the improvements they have asked for.

“The new-look app looks fantastic, and I would like to thank those in our customer service centre who have been involved in the development and testing of it, helping to make sure the user experience is better and quicker than ever before.

“Our ultimate aim is to significantly improve the ability to access information and services and provide a better overall customer experience for Nottinghamshire residents who use this method of digital engagement.

“I would encourage anyone who hasn’t downloaded the app to do so, so they can see for themselves how useful it is.”

The MyNotts app continues to include a vast array of information about other council services, including adult social care, how to register a birth or death, arranging a wedding at a council venue, libraries, recycling centres and fostering and adoption.

Customers can also take advantage of the app’s Recyclopaedia feature, which provides information about what residents can and cannot recycle in their household waste, while there are also some links to a number of district and borough council services such as bulky waste removal and missed bins.

There is also a Cost-of-Living section to help people access information and support to help manage financial pressures.

Residents can use the app to find out more about what’s on across Robin Hood County, including links to popular tourist attractions Sherwood Forest Country Park and Visitor Centre, Holme Pierrepont and Rufford Abbey.

The app is available to download by visiting the Android and Apple stores or via our webpage.

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