Dad Andrew and mum Sharon were shielding their 20- year-old son Kieron who has quadriplegic cerebral palsy and is wheelchair dependent.
Sharon said: “Our first concern was for Kieron’s health and making sure we kept him safe.
“It was only when we had to think about buying food, getting medicines delivered and little errands like buying flowers to put on my mum’s grave that we worried about how we would cope.”
An exchange of emails ensued between their local MP and local councillor and that’s when thy were made aware of the Nottinghamshire Coronavirus Community Support Hub.
Andrew said: “It was such a smooth process, we put our request in to the Hub for help with food and medicine deliveries and within days we were matched to someone in our local area.
The Nortons were matched with Tracey Shaw, who actually lived at the end of their road and knew the family.
Andrew added: “Tracey has been our lifeline to the outside world, our very own knight in shining armour.
“She has gone above and beyond what we needed her to do for us and as a result has become a great friend to the whole family. We want to thank her from the bottom of our hearts for being on the end of a phone and for helping us get through lockdown with a smile on our faces.”