Return your unused Direct Payment money

Return unused Direct Payment funds to the council securely online using the reference from your letter.

Use this service if Nottinghamshire County Council has asked you to return unused Direct Payment money. This may be after an audit or when a Direct Payment has ended.

A trusted friend, family member or representative can complete this on your behalf if needed.

This service is for

People who have been asked by the council to return unused Direct Payment money.

You will need

  • the debit card linked to your Direct Payment account
  • the letter or email from the Direct Payments Team
  • the reference number from that letter or email
  • the amount you have been asked to return

     

Return unused Direct Payment money

Alternative ways to do this

If you cannot use this online service, contact the Customer Service team and they will help you find another way to return the money.