In this section you will find information and resources that can help with housing and points of contact if you have a housing related emergency.

If you have an emergency or you are at risk of becoming homeless, contact your relevant council using the information below.


If you have nowhere to sleep tonight or are sleeping on the streets you can contact us at anytime:

  • telephone (8:30am to 5:00pm): 01623 450000 (select option 1 then select option 6)  
  • telephone (out of hours): 01623 450000.  


We also provide an out of hours homelessness service at weekends and bank holidays, 365 days per year for emergencies.  Anyone requiring the emergency service should telephone 0800 590542.  


If you are homeless now or are threatened with being made homeless within the next 56 days, please contact the Housing Options team for advice as soon as possible on 0115 9173439.  


For emergency homelessness situations outside of normal office hours, please call 0800 0960306  


If you are Homeless tonight, you will need to call us immediately on 01623 463121   

Newark & Sherwood  

In the case of an emergency please call our out of hours service on 01636 650000.  


You can telephone us on 0115 9819911 during opening hours.


If the circumstances of your current sponsorship change and you are no longer able to remain as a guest, you may want to be rematched to another host. You can do this independently or by contacting community organisations and charities. Government guidance can be read here and it provides a list of voluntary and community sector organisations which run programmes that help matching people under the Homes for Ukraine scheme.

When you have found your new host, please contact HomesforUkraine@nottscc.gov.uk with the details. The Council will carry out relevant checks on the new host. Try to refrain from moving into a new arrangement before the checks are completed as this will be at your own risk. 

In case you require council assistance with finding a new host please let us know as soon as possible, as rematches can take up to a couple of months. Please be aware there is no guarantee you will be offered a new home in your preferred area, and you may be required to move to a different area of Nottinghamshire. 

Letting agencies

If you are considering a move to private rented accommodation, local letting agencies can be found on platforms such as Rightmove and Zoopla. We recommend giving yourself as much time as possible to find the right accommodation. 

Tenancy agreements

When you’ve found the right private rented accommodation, it is important to understand the tenancy agreement. Reading this information from the Citizens Advice Bureau can help you understand the contract you are entering into. There is also information regarding your rights as a tenant, and what to do if you feel you’ve been unfairly treated.  

Affordability check 

Make sure you understand how much you can afford before you start looking for a private accommodation. You can use this rent affordability checker.

Council tax

The government website includes information on how to set up a new council tax account on a property you have recently moved into. 

You may qualify for a council tax discount or if you are on a low income or in receipt of benefits, you may be entitled to a council tax reduction.

Household utilities

Many guests are now starting to move into rented accommodation. We recommend looking at the Citizens Advice website which details how to set up your household utilities.

In Nottinghamshire, most domestic water is supplied by Severn Trent Water. You can set up an account here.

Connectivity to broadband is now vital in our day-today lives. Read about how to get connected.

Once a housing offer has been confirmed, guests can now complete this form and receive vouchers for furniture or white goods. 

To be eligible to apply you must: 

  • Have arrived in the UK under the Homes for Ukraine Scheme.
  • Have lived with a host for at least four months.
  • Have moved or be planning to move into a private rented or social housing accommodation between 1 October 2023 and 31 March 2024
  • Have not claimed this support previously.

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