Pay an invoice
There are a number of ways you can pay an invoice.
- Direct Debit
- internet banking
- by post
- in person
If you are unable to pay your invoice for genuine reasons you must contact us as soon as possible.
If you wish to pay for your invoices by Direct Debit please email: firstname.lastname@example.org to request a form.
You must provide the following information:
- your customer account number (this can be found in the top right hand corner of your invoice)
- your contact telephone number
We will then email you a Direct Debit Mandate which is personalised to the account.
Alternatively, you can call us on 0115 9772727 (then choose Option 2, Option 1, Option 1) to request a Direct Debit form.
You can pay with any of the following credit or debit cards:
- Visa Delta
- Visa Electron
We cannot accept payment by:
- American Express
- Diners Club.
You can pay an invoice online using your credit or debit card.
You will need:
- your invoice number (this will be eight digits long and will start with a 9 and can be found at the top of your invoice)
- your name and address
- your card details.
To make a secure payment using our automated telephone payment system call 0300 456 0637. Have your invoice number and payment card ready when calling.
Alternatively, contact our Customer Service Team.
Power of Attorney or Deputyship
If you have Power of Attorney or Deputyship for the cardholder this must be verified by us before we can take your payment.
If there is no record in our system we will request a copy of your Power of Attorney document or Deputyship Order. This can be sent to email: email@example.com.
Please include your contact telephone number(s) in the email. Once we have received and recorded your documentation we will contact you to take the payment. Future payments can be accepted as normal.
If you are not the cardholder (and Power of Attorney or Deputyship has not been verified) and the cardholder is not present to give their permission for their card to be used, we will not be able to accept your payment.
Internet banking or BACS
Please make payments to our bank account:
- sort code: 20-63-36
- account number: 73436535.
You must quote your Customer Account number and invoice number . If you are paying for more than one invoice please confirm the total value of your payment and provide a list of the invoice numbers being paid; or send a remittance advice by email: firstname.lastname@example.org.
Please complete your cheque and bank giro slip and send them to:
c/o Business Support Centre
Please make your cheque payable to "Nottinghamshire County Council". Write your Customer Account number and invoice number on the back of the cheque.
At a bank
You can pay your invoice at any bank by cash or cheque. Your own bank will not normally charge for this service.
At a Post Office
Please be aware that you will not be able to make payment of a Sales Invoice at the Post Office after 14 December 2017.