Pay an invoice

There are a number of ways you can pay an invoice.

If you are unable to pay your invoice for genuine reasons you must contact us as soon as possible.

Direct Debit

If you wish to pay for your invoices by Direct Debit, you can complete an online Direct Debit form.

You must provide the following information:

  • The name as it appears on the invoice in full
  • Your customer account number (this can be found in the top right hand corner of your invoice)
  • The postcode of the billing address as shown on the invoice

The online Direct Debit form can be accessed from the link below:-

Direct Debit Mandate for Invoice Payment

Alternatively, you can call us on 0115 9772727 (then choose Option 2, Option 1, Option 1) to complete a Direct Debit Mandate over the phone.

If you have any queries regarding the Direct Debit, please email us at quoting the customer account number.


You can pay with any of the following credit or debit cards:

  • Visa
  • Mastercard
  • Solo
  • Visa Delta
  • Visa Electron
  • Maestro.

We cannot accept payment by:

  • American Express
  • Diners Club.


You can pay an invoice online using your credit or debit card.

You will need:

  • your invoice number (this will be eight digits long and will start with a 9 and can be found at the top of your invoice)
  • your name and address
  • your card details.


To make a secure payment using our automated telephone payment system call 0300 456 0637. Have your invoice number and payment card ready when calling.

Alternatively, contact our Customer Service Team.

Power of Attorney or Deputyship

If you have Power of Attorney or Deputyship for the cardholder this must be verified by us before we can take your payment.

If there is no record in our system we will request a copy of your Power of Attorney document or Deputyship Order. This can be sent to email:

Please include your contact telephone number(s) in the email. Once we have received and recorded your documentation we will contact you to take the payment. Future payments can be accepted as normal.

If you are not the cardholder (and Power of Attorney or Deputyship has not been verified) and the cardholder is not present to give their permission for their card to be used, we will not be able to accept your payment.

Internet banking or BACS

Please make payments to our bank account:

  • sort code: 20-63-36
  • account number: 73436535.

You must quote your Customer Account number and invoice number . If you are paying for more than one invoice please confirm the total value of your payment and provide a list of the invoice numbers being paid; or send a remittance advice by email:

By post

Please complete your cheque and bank giro slip and send them to:

c/o Business Support Centre
County Hall
West Bridgford

Please make your cheque payable to "Nottinghamshire County Council". Write your Customer Account number and invoice number on the back of the cheque.

In person

At a bank

You can pay your invoice at any bank by cash or cheque. Your own bank will not normally charge for this service.

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