Multi-Agency Safeguarding Hub (MASH)
Member of the public
If you are a member of the public and concerned about the safety of:
Professionals with a safeguarding concern
The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all professionals to report safeguarding concerns.
You can contact the MASH team in one of the following ways:
- online form: concerned about a child
- online form: concerned about an adult
- telephone: 0300 500 80 90
- fax: 01623 483295
Little Oak Drive
Sherwood Business Park
- Monday to Thursday: 8.30am to 5pm
- Friday: 8.30am to 4.30pm
Telephone queues are generally shorter in the morning, so you may wish to call then.
In an emergency outside of these hours, contact the Emergency Duty Team on 0300 456 4546.
Please note, in the last 30 minutes of these opening hours each day, the MASH can only address urgent safeguarding concerns that require a Social Worker to visit the child or adult that evening. If the concern is not urgent, you will be asked to call back the next working day or send an email which will be reviewed the next working day. This is because of the hand-over to the Emergency Duty Team.
- Children and young people - see page 10-13 of the Pathway to Provision [PDF] or the outline poster of the Pathway to Provision [PDF]
- Adults at risk - see the documents available in the Procedure and Guidance section.
- leaflets for parents and carers [PDF]
- factsheet for parents and carers [PDF]
- leaflet for professionals [PDF]
- FAQs for professionals [Word]
- reporting a children's safeguarding concern to Nottinghamshire's MASH - dos and don'ts [Word]
- reporting a vulnerable adult safeguarding concern to Nottinghamshire's MASH - dos and don'ts [Word]
- pathway to accessing services [PDF]
- postcard - MASH contact details [PDF]
- business card - MASH contact details [PDF].
The MASH is the county’s first point of contact for new safeguarding concerns and has significantly improved the sharing of information between agencies, helping to protect the most vulnerable children and adults from harm, neglect and abuse.
The MASH in Nottinghamshire is one of only a handful of MASHs nationally that handles concerns about both children and vulnerable adults, taking a holistic, family approach. Over 60 staff from the Police, Health, Probation Trust, Schools, Children's Social Care and Adult Safeguarding are working together in the MASH office.
The MASH receives safeguarding concerns from professionals such as teachers and doctors as well as members of the public and family members. For those concerns that meet the threshold for Social Care involvement, representatives from the different agencies in the MASH and outside will collate information from their respective sources to build up a holistic picture of the circumstances of the case and the associated risks to the child or adult. As a result, better decisions will be made about what action to take and support will be targeted on the most urgent cases. Feedback will also be given to professionals reporting concerns. Better co-ordination between agencies will lead to an improved service for children and families.