Nottsbus on Demand Privacy Notice


This privacy notice explains how the Council uses your data to determine eligibility for transport schemes and to access the Nottsbus on Demand service.

Who will be using your data?

Nottinghamshire County Council will be the data controller for the data you provide to us.

We may also contract third party organisations to process your data on our behalf.

 What personal data do we use?

  • Name
  • E-mail Address
  • Telephone Number

What types of special category personal data do we need from you?

  • Physical and mental health details, when applicable

Why do we use your data?

  • For service delivery
  • For service planning, procurement and improvement

What legal reasons allow us to use your data in this way?

Our legal basis for processing your personal data is that it is necessary to perform our public tasks as a local authority.

Our legal basis for processing your special category personal data is that it is for reasons of substantial public interest.

 Who may we share your data with or receive it from?

  • Contracted service providers

May personal data be transferred overseas?

The Council may for operational purposes transfer personal data overseas. In these cases, we will ensure that your personal data is protected and there are safeguards for the protection of your rights. Please refer to the County Council’s privacy statement for further details.

How long is your data kept for?

This information is held in accordance with the council’s retention schedule.

What will happen if you do not provide or we cannot obtain the data needed?

  • We could not deliver the services required

Does the service make decisions using fully automated processes?


What rights do you have over this use of your data?

  • To be informed about how we use your data
  • To access a copy of your data that we process
  • To have us rectify or correct your data that we process
  • To restrict our processing of your personal data
  • To object to the use of your data
  • To have your personal data erased
  • To request that we transfer your information to you or another organisation
  • To object to fully automated decision making
  • To withdraw your consent (if it the legal reason why we use your data).

Some of these rights are subject to exceptions. Please refer to the County Council’s privacy statement part 10 for further details.

Contact the Data Protection Officer:

If you have any concerns about how Nottinghamshire County Council is using your data, you can contact the council’s Data Protection Officer by writing to: or Data Protection Officer, Nottinghamshire County Council, County Hall, West Bridgford Nottingham NG2 7QP.

Please see Nottinghamshire County Council’s privacy statement for further information:

Contact details of the Information Commissioner’s Office

If you are unhappy with how your data has been processed by the council or you feel your data protection rights have been breached, you have the right to complain to the Information Commissioner’s Office at: or Wycliffe House Water Lane Wilmslow SK9 5AF.

Last updated: 22/02/2024

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