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Please keep a record of your reference number, you may need to use it if we speak to you. 

What will happen next:

We aim to respond to your enquiry within two working days. If we cannot give you a full response within that time, we will contact you to let you know when a full response can be expected. 

 

If your enquiry is of an urgent or critical nature we would advise that you use our telephone service rather than contacting us online so the matter can be dealt with in a quicker timeframe. 

   

You can contact us on 0300 500 8080, we are open Monday to Friday, 8am until 6pm 

 

If you are contacting us outside these hours, please visit our website which gives full details of our emergency contacts.