ICT Services - MIS Support Service

Nottinghamshire County Council's ICT Services is a ‘not-for-profit’ organisation, providing access to a comprehensive range of MIS support services and managed service products. As a Public Services Network (PSN) Certified Authority, our ICT Services are committed to providing reliable, sustainable, value for money and assured services to our customers.

NCC ICT MIS Service Support Team

Helping Schools, Academies and Multi Academy Trusts to achieve the most effective use and best value for money from their SIMS, ScholarPack or Arbor MIS software. Supporting schools with using FMS in partnership with the Nottinghamshire Schools Finance Team.

What do our customers say about our support:

"We use most of the SIMS modules and the support that we have received from the team at NCC has been fantastic. Any issues or faults are resolved quickly, and they have a wealth of knowledge that we can call upon at any time. The team are very professional and able to explain things in a way that is easy to understand and apply," School Business Manager, Jesse Gray Primary School.

"The NCC ScholarPack support team are invaluable, they help with complex and not so complex issues in a friendly and professional way, nothing is too much trouble. It is reassuring to know that there is a friendly voice at the end of the telephone - a fantastic service, thank you," School Administrator, Halam C of E Primary School.

NCC ICT Services have been providing MIS support to schools and academies for almost 30 years. We offer professional, friendly and knowledgeable expertise and our highly responsive service desk provides assistance when you need it most.

We have excellent working relationships with our MIS partners, ESS SIMS, ScholarPack and Arbor. Our SIMS Centre of Excellence, ScholarPack and Arbor approved Support Partner Accreditation provides schools with an unbiased and flexible choice for their chosen MIS.

Our service provision includes:

A range of support options to suit Maintained Schools, Academies and Multi Academy Trusts
Flexible and direct access to the School Service Desk for school staff via telephone, webchat and email
Fast response times and a high level of calls resolved at the first point of contact
Knowledgeable support for statutory processes and data returns
Access to SIMS, ScholarPack and Arbor online training library and webinars to support statutory processes
Access to live MIS demonstration events to enhance your use of your MIS
Open invitation to join our MIS user focus group termly meetings
Access to our MIS support pages found on the ICT Pages via the NCC school portal, providing information, guidance, useful links, helpful hints and tips and much more!