Nottinghamshire Schools Portal

ICT Services - MIS Support Service

ICT Services - MIS Support Service

Nottinghamshire County Council's ICT Services are a ‘not-for-profit’ organisation, providing access to a comprehensive range of IT support services and managed service products. As a Public Services Network (PSN) Certified Authority, our ICT Services are committed to providing reliable, sustainable, value for money and assured services to our customers.

NCC ICT MIS Service Support Team

Helping schools & academies to achieve the most effective use and best value for money from their SIMS or ScholarPack MIS software.

What do our SIMS & ScholarPack customers say about our support:

"We use most of the SIMS modules and the support that we have received from the team at NCC has been fantastic. Any issues or faults are resolved quickly, and they have a wealth of knowledge that we can call upon at any time. The team are very professional and able to explain things in a way that is easy to understand and apply," Louise Orange, School Business Manager, Jesse Gray Primary School.

"The NCC ScholarPack support team are invaluable, they help with complex and not so complex issues in a friendly and professional way, nothing is too much trouble. It is reassuring to know that there is a friendly voice at the end of the telephone - a fantastic service, thank you," Julie Cooke, School Administrator, Halam C of E Primary School.

NCC ICT Services have been providing MIS support to schools and academies for almost 25 years. We offer professional, friendly and knowledgeable expertise and our highly responsive service desk provides assistance when you need it most.

We have excellent working relationships with our MIS partners, Capita SIMS and ScholarPack. Our SIMS Centre of Excellence and ScholarPack Approved Support Partner Accreditation provides schools with an unbiased and flexible choice for their chosen MIS. 

Our Service provision includes:

  • a range of support options to suit both maintained and academy schools
  • flexible and direct access to the school service desk for school staff via the telephone, webchat and email
  • fast response times and a high level of calls resolved at the first point of contact
  • knowledgeable support for statutory processes and data returns
  • availability to both SIMS and ScholarPack users to attend webinars to support statutory processes and enhance use of their MIS
  • open invitation to join our MIS user focus group termly meetings
  • access to our MIS support pages found on the ICT Pages via the NCC school portal, providing information, guidance, useful links helpful hints and tips and much more!

What we offer

Please follow the links provided for further descriptions of the following elements of our services: 

 

Related Services


ICT Services - MIS Support Service Contact

ICT Services Contact
0115 977 2010 option 1
helpdesk@nottscc.gov.uk

Webchat: https://app.purechat.com/w/ICTServices 

The Schools Service Desk is open from 08:00 - 17:00 Monday to Thursday and 08:00 - 16:30 on Friday.


Services For Schools