Nottinghamshire Schools Portal

ICT Services - MIS Support Service

ICT Services - MIS Support Service

Nottinghamshire County Council's ICT Services are a ‘not-for-profit’ organisation, providing access to a comprehensive range of IT support services and managed service products. As a Public Services Network (PSN) Certified Authority, our ICT Services are committed to providing reliable, sustainable, value for money and assured services to our customers.

NCC ICT MIS Service Support Team

Helping schools to achieve the most effective use and best value for money from their SIMS or ScholarPack MIS software.

NCC ICT Services have been providing MIS support to schools for almost 25 years. We offer professional, friendly and knowledgeable expertise and our highly responsive service desk provides assistance when you need it most.

We have excellent working relationships with our MIS partners, Capita SIMS and ScholarPack. Our SIMS Centre of Excellence and ScholarPack Approved Support Partner Accreditation provides schools with an unbiased and flexible choice for their chosen MIS. 

Our Service provision includes:

  • flexible and direct access to the school service desk for school staff via the telephone, webchat and email
  • fast response times and a high level of calls resolved at the first point of contact
  • knowledgeable support for statutory processes and data returns
  • availability to both SIMS and ScholarPack users to attend webinars to support statutory processes and enhance use of their MIS
  • open invitation to join our MIS user focus group termly meetings
  • access to our MIS support pages found on the ICT Pages via the NCC school portal, providing information, guidance, useful links helpful hints and tips and much more!

What do our SIMS and ScholarPack customers say about us?

“Our school have always used the NCC SIMS Support and have found them to have the knowledge to rectify all the queries imposed on them by us. They are professional, courteous and very willing to resolve any problems that the school has”, Office Manager, Hawthorne Primary & Nursery School.

“The team are always informative, supportive and patient with any SIMS queries. They go above and beyond to solve issues which might involve in depth investigation and keep us up to date with progress. They are always there for those simple problems which enable us to finish a task quickly”Business Manager, Wynndale Primary School.

“I have been working in a school for a year now, during my first year I had lots of support from the NCC ScholarPack support team and I couldn’t have completed the work without their support. The team are very friendly, knowledgeable and patient. The response times are very quick”, Office Manager, Walkeringham Primary School.

“Sue spent a considerable amount of time helping me to resolve a complex ScholarPack query. Nothing was too much trouble for her and she helped me to understand and learn as we went along – a brilliant service, thank you”,  Business Manager, James Peacock Infant & Nursery School.

What we offer

Please follow the links provided for further descriptions of the following elements of our Services:

Related Services


ICT Services - MIS Support Service Contact

ICT Services Contact
0115 977 2010 option 1
helpdesk@nottscc.gov.uk

Webchat: https://app.purechat.com/w/ICTServices 

The Schools Service Desk is open from 08:00 - 17:00 Monday to Thursday and 08:00 - 16:30 on Friday.


Services For Schools