SIMS Support Service

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Our SIMS Support Service is professional and reliable, providing schools with direct and unlimited access to our experienced MIS Support and Technical specialist team.

School staff may contact our dedicated School Service Desk for advice and guidance on the full SIMS product suite (including SIMS Connected and SIMS Next Generation software), termly updates for current software versions and remote fixes for adhoc faults relating to SIMS software. Our SIMS Centre of Excellence supports remote access to your SIMS servers to enable our experienced technical specialist staff to resolve your issues without the need to visit you onsite, making this a convenient and cost-effective way to access the support you require.

What we offer

A range of support options to suit Maintained Schools, Academies and Multi Academy Trusts
Unbiased, local and reliable support that is not for profit
Unlimited access to our experienced and professional MIS support team via our Service Desk, contactable via telephone, email, webchat or 24/7 ‘Schools Log a Ticket’ online form
Talk directly to our friendly and knowledgeable team for issues, requests and ‘how to’ queries
Automated and timely email updates to confirm latest progress of your case
Call backs at times convenient to you.
Fast response times and a high level of cases resolved at the first point of contact
Assurance that you will be speaking to experienced members of staff who know and understand your school’s needs
Local support with knowledge of LA requirements and processes and close working relationships with other LA teams, such as school finance and data collections
Specialised support for all your statutory returns including pupil and workforce census and end of year processes
Support for all additional SIMS modules
Robust technical support and advice for software upgrades, application of patches and database errors
Established and good working relationships with your local IT support providers, to ensure technical issues are resolved as quickly as possible
Secure back up services for SIMS, FMS and SIMS document storage
A proactive approach to anticipate schools needs in a timely fashion including key guides and information aligned with national and local school priorities
24/7 access to SIMS online training library and webinars to support statutory processes via our NCC School Portal
Access to live demonstration events to enhance your use of SIMS
Access to 1-1 school improvement sessions on demand
1-1 SIMS introduction / overview for new starters on demand
Open invitation to join our SIMS User Focus Groups for all the latest on best practice using SIMS
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Optional FMS support (for Nottinghamshire LA schools) delivered in partnership with the school finance service.