Nottinghamshire Schools Portal

Bespoke MIS Support for Multi Academy Trusts

Bespoke MIS Support for Multi Academy Trusts

As a ‘non-profit’ organisation, Nottinghamshire County Council ICT Services are able to offer high quality, tailored MIS support, to meets the needs of individual Multi-Academy Trusts, at a very competitive price. 

Our bespoke MIS support for Multi-Academy Trusts is professional and reliable, providing direct and unlimited access to our friendly and experienced MIS Support and Technical specialist team.  We provide a range of support options for the full SIMS or ScholarPack product suite to schools and academies across Nottinghamshire and neighboring counties. We are a SIMS Centre of Excellence and an accredited ScholarPack support partner.  Our service provides remote access, enabling our experienced technical specialist staff to resolve your issues without the need to visit you onsite, making this a convenient and cost-effective way to access the support you require.

What we offer

  • Direct and unlimited access to a dedicated and experienced school service desk team via telephone, email or webchat
  • Fast response times and a high level of calls resolved at the first point of contact
  • Call backs at times convenient to you
  • Support for the full SIMS or ScholarPack product suite
  • Specialist support and guidance documentation for completing statutory returns, workforce census and academic year end
  • Open invitation to attend our webinars to support statutory data returns at no additional cost
  • Opportunity to join our termly SIMS or ScholarPack user focus group meetings
  • Access to our half termly newsletters
  • Access to our school portal, providing a comprehensive range of guidance documentation and information, useful links, helpful hints and tips and much more!
  • Enhanced support for new academies joining your MAT
  • New for 2021-22 - Access to our online training library, webinars and ‘how to’ videos

Optional Services

  • Termly summary reports to ensure you are making the most of your MIS
  • Remote upgrade service (SIMS only)
  • Deployment of software patches (SIMS only)
  • Secure back-up services (SIMS only)
  • Database migration services (SIMS only)

Benefits to your Multi Academy Trust

  • Access to highly experienced and knowledgeable experts, our highly responsive service desk team provides help when you need it most
  • A swift resolution to your MIS issues or problems
  • Enhanced support during key events in the year such as census, end of year or Ofsted inspections
  • In-depth procedural support and provision of ‘How do I?’ guidance for users in the use of the SIMS or ScholarPack product suite
  • Access at any time to our online support pages via our school portal
  • Regular and timely updates on service issues, new enhancements, special offers and new products, ensuring you are kept well informed to help and support you drive school improvement
  • Technical / engineer remote support and advice for day-to-day maintenance of your MIS
  • A service that is professional, reliable, flexible and provides excellent value for money

Buy This Service

Buy This Service

Bespoke MIS Support for Multi Academy Trusts Contact

SIMSlogoScholarPackLogo

MIS Support Service Contact
0115 977 2010 option 1
helpdesk@nottscc.gov.uk

Webchat: https://app.purechat.com/w/ICTServices

The Schools Service Desk is open from 08:00 - 17:00 Monday to Thursday and 08:00 - 16:30 on Friday


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