Emergency contacts

For emergency out of office hours please use the telephone numbers below:

Social care emergencies

You can contact our Emergency Duty Team on 0300 456 4546:

  • 5.30pm to 8am Monday to Thursdays
  • 4.30pm Friday to 8.30am Monday, or Bank Holidays.

If a person is in immediate danger call 999.

Emergencies could include:

  • you suspect a child is being abused
  • you suspect a vulnerable adult is being abused
  • you come across someone who seems to be having a mental health crisis
  • your home care worker has not arrived and you need help to get into bed. 

Highways emergencies

Please phone FirstCall on 01253 502776:

  • 8pm to 8am Monday to Friday
  • weekends
  • Bank Holidays.

Emergencies could include:

  • streetlight with exposed wires
  • tree fallen in the road.

Registration service emergencies

A registrar can be contacted:

  • 8pm to 8am Monday to Friday
  • weekends
  • Bank Holidays.

To access this service, please call 0115 977 3674.

You should only use this service in the following emergency situations:

  • to arrange a marriage or civil partnership ceremony where one of the couple is terminally ill and their health has very suddenly deteriorated
  • to issue legal documentation, where possible, for a burial to take place within 24 hours of death.

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