How to buy our services

Our aim is to make purchasing our services as easy as possible.

Our Services for Schools Customer Service Advisors will be on hand to provide a brokerage service, answering your general queries and working with you to put together your package of services.

Contact our Customer Service Centre on 0300 500 80 80.

Please ensure you have read our Terms and Conditions prior to placing your order.

There are two ways you can do this:

1. Online (interactive order system)

Many of our annual service packages are available to purchase using our updated interactive order system.

This can be accessed either, via the online directory of services or alternatively by following the link on the schools portal. Log in to the interactive order system using your school login details. The username is your schools' DfE number, however if you need to remind yourself of these details or your password, please contact our Schools Service Desk on 0115 977 2010 and select option 1.

The 'order online' symbol is shown on each of the service pages where this facility is available. The order system takes you through an easy to use wizard for each service provider. Each step builds up your order with your selected options and payment choices as well as collecting useful information about your specific needs and requirements.

You will receive email confirmations of all choices you make as these will form the new service contracts with providers.

The interactive order system displays all the services that are available to order online, so you can select all your choices in one place. Once you've created your order you will receive a confirmation email. If you need to make any changes after you've submitted your order form, you can log back into the form and make changes before 20 March 2015. After this date the new contracts will become live and changes will require the agreement of the service provider as there is a minimum notice period for all live contracts.

As part of our ongoing improvements to the interactive order system providers can now suggest contracts for you to take up. Where providers do this, their suggestions will be based on your previous selections and will enable you to 'auto-renew' your contracts with one click if you are happy with what's being offered. You can also choose to amend or reject the suggested offer if you wish.

If you wish to purchase services that are not showing on the order form, please contact the service directly to find out more.

Please note: If you wish to buy services after our order deadline of 20 March 2015 or would like to negotiate a longer term arrangement, then you can log into the order system to make these requests. A member of staff from the service will contact you to discuss your requirements.

If you are new to this site please register your details and we will be happy to provide a username and password. This will give you access to the packages and pricing pages along with an online order form, displaying quotes for annual services specifically tailored to your school or academy.

Alternatively, please call Aneeta Kashyap (0115 977 2278) who will discuss your requirements and register you over the phone.


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