Nottinghamshire Schools Portal

NCC ICT School Service Desk – opening times – SIMS & ScholarPack Support for schools

We would like to take the opportunity to advise schools regarding our commitment to the availability of our School ICT Service Desk.  Our School Service desk will be open as normal during the school holiday periods*. This allows easy access to support and guidance for our schools during the working day and offering timely and informative responses to be provided. (*exception of Christmas week)

Our telephone lines are available from 8 am to 5 pm, Monday to Thursday and 8 am to 4.30 pm on Fridays.

We can be contacted by;

  • Telephone: 0115 977 2010 option 1
  • WebChat: https://app.purechat.com/w/ICTServices
  • ScholarPack Chat – the chat widget is shown at the bottom right of you ScholarPack screen.

 

Our customers you also have access to our extensive support resources for SIMS and ScholarPack MIS, available on the Schools Portal, ICT pages: https://www.nottinghamshire.gov.uk/schoolsportal/ict