FAQs for service users

A strategy involves deciding goals and priorities and having a plan on how to achieve them. We want to develop a new strategy for day opportunities across Nottinghamshire and learn from your knowledge and experience. You are the experts and we want you to get involved and have your say.

Day opportunities can mean different things to different people. They can be about learning new skills, taking part in a wide variety of hobbies and interests, accessing the community, supported employment and volunteering opportunities and developing friendships and support networks. Day opportunities also provide respite care for carers. They can enable carers to undertake activities or employment.

We will deliver services in accordance with Government guidelines throughout the Covid-19 pandemic. This will ensure that both our internal and external services are secure and resilient enough to support service users and carers. We will continue to offer a range of support using technology, outreach, Shared Lives, Personal Assistants, visits to your home or meetings in small groups or bubbles in a safe way. We will also continue to support people to access training, education and employment support where appropriate. We are keen to get your feedback so we can look at the support we deliver to see if there are any gaps and how we can fill them or consider alternative options.

Most day centres have been closed due to the Covid-19 pandemic but there are some we have started to re-open. We are following Government guidelines and will only open these when it is safe to do so. We will let you know when day centres start to re-open. In the meantime, we are looking at different ways you can access day services to make sure you get the support you need.

There have already been changes due to the Covid-19 pandemic and the requirement to follow Government guidelines, with restrictions on social distancing and the need to keep vulnerable people safe. We don’t know what changes there will be for day opportunities in the future, but we want to hear your view. We will make sure we come back to you with regular updates on how this is progressing and how you can get involved.

We are following Government guidance on how to keep buildings safe and help contain the spread of Coronavirus. Please contact the day service you access as they can let you know what support and safety measures are in place to support you through this difficult time.

The Covid-19 pandemic has meant that we have had to look differently at how we deliver services and opportunities and how we can continue to give the support you need. We want to make sure we provide enough services for those people that need it, where they need it and with the right support and opportunities.

Whilst buildings are closed, providers of day opportunities will be looking at different ways they can support you to see your friends. This could be out in the community, support with technology so you can see them online or visits to your home or meeting in small groups or bubbles in a safe way. We suggest you contact the day service you usually access to find out how they can support you.

There may be different ways that providers can help with learning and other activities, such as access to alternative places in the community. If you prefer to stay at home this could be with online support by telephone calls, resource packs, signposting you to activities online or arranging one-to-one visits in a safe way. Contact your usual day opportunities provider and they will confirm if any of these options are available.

 We will support you to continue with learning activities or any other activities you want to do by looking at different ways we can help. If you are not able to go into your usual day centre, we will look at alternative places in the community. If you prefer to stay at home, we can offer online support, by telephone calls

We want to hear from you on what services and opportunities you need to live a fulfilling and independent life. We also want to ensure that we learn from the good things that happened during the Covid-19 pandemic restrictions and discuss with you what you would like to see continued into the future offer.

Your direct payment would only change following an individual review of your assessment and support plan as required and agreed between yourself and your social care worker. If you are a self-funder you can ask for a care and support assessment if you would like a review of your last financial assessment. The day opportunities review is about looking at the way we provide day services and how we can best meet your needs for now and the future. We want to make sure you get the best opportunities to use your direct payment or self-funder contribution to get the support you need or to access activities of your choice.

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