If you have just received a Penalty Charge Notice
If you think there are mitigating circumstances that caused you to receive the Penalty Charge Notice (or other representations you wish to make), you may make an informal written challenge. All representations will be considered if received before a Notice to Owner is served. The Authority will issue a Notice to Owner a minimum of 28 days after the Penalty Charge Notice has been issued.
Please do not send any payment with your challenge.
You can make this challenge using the online informal challenge form. Read more about making an informal challenge.
Please note: we will respond via email. Please ensure that you check your email including junk mail for your response. If you do not wish to receive an email response you must state this within your challenge.
If you have just received a Notice to Owner letter in the post
When the Notice to Owner is issued, the vehicle owner will be provided with information on the statutory grounds for appeal. You can make this appeal using the online formal representation form.
Read more about the formal representation procedure.