The Council appreciates that its customers and local
residents depend on the Council to deliver high standards of service at all
times. The Council provides important public services for Nottinghamshire and
works closely with individuals and businesses within local communities who depend
upon those services.
It is important that those who work for or represent the
Council do not act improperly, the Council works hard to ensure that it has in
place measures to ensure the highest possible standards of service are
delivered to the public.
The Council helps ensure high standards through:
Policies and Procedures – Council policies and procedures are designed to ensure
high standards are maintained at all times
– ensuring decisions are taken openly is important for accountability as
it allows the public to see how and why decisions are taken. Normally meetings are held in
public. The Council also publishes
information about the decisions it takes, how it spends public money and what it pays it senior officers. County
Councillors must also declare
their personal interests to ensure that they act openly and transparently
– ultimately the Council is accountable to the public. The voting public
influence how the County Council is run and decide which County
Councillors are elected at the
Scrutiny – the Council has procedures in place which allow decisions,
policies and services to be challenged and scrutinised to ensure decisions
are taken properly
and Reviewing – the Council has Committees whose job it is to monitor and
review the effectiveness of the Council’s polices and procedures
– County Councillors
and employees receive training to ensure they are aware of County Council
policies and procedures and the high standards expected of them.
The public play an important part in bringing to the
attention to the Council any matters where the Council may not have acted in
accordance with the expected high standards.
The Council works hard to prevent complaints arising in the
In relation to County
Councillors, since May 2008 the
Council has investigated 7 complaints under its formal complaints procedure.
In the year April 2010 to March 2011 we received 959 complaints from the public about our services. The
level of complaints is low in comparison to most other local authorities.
However, the Council is not complacent in its work to ensure
high standards of service and understands the need to monitor and review its
practices, policies and procedures.
In order to deal with complaints more efficiently the
Council has reorganised its complaints team structure and has taken steps to
improve the way complaints are monitored and has revised procedures for
reviewing what actions can be taken to help prevent similar complaints
occurring in the future.
The Complaints team can be contacted on tel: 0500
355191 or by email: firstname.lastname@example.org. Find out more about how we deal with compliments, comments and complaints.
You can also raise matters by contacting your County Councillor.
Our Freedom of Information Publication Scheme provides details about where you can find information concerning the
Council’s work, polices, procedures and information on how public money is spent.
If you would like to find out more about what the County
Council is doing to promote and maintain standards you can view details of our Standards Committee.