The Council appreciates that its customers and local residents depend on the Council to deliver high standards of service at all times. The Council provides important public services for Nottinghamshire and works closely with individuals and businesses within local communities who depend upon those services.
It is important that those who work for or represent the Council do not act improperly, the Council works hard to ensure that it has in place measures to ensure the highest possible standards of service are delivered to the public.
The Council helps ensure high standards through:
Effective Policies and Procedures – Council policies and procedures are designed to ensure high standards are maintained at all times
Transparency – ensuring decisions are taken openly is important for accountability as it allows the public to see how and why decisions are taken. Normally meetings are held in public. The Council also publishes information about the decisions it takes, how it spends public money and what it pays it senior officers. County Councillors must also declare their personal interests to ensure that they act openly and transparently
Accountability – ultimately the Council is accountable to the public. The voting public influence how the County Council is run and decide which County Councillors are elected at the local elections
Effective Scrutiny – the Council has procedures in place which allow decisions, policies and services to be challenged and scrutinised to ensure decisions are taken properly
Monitoring and Reviewing – the Council has Committees whose job it is to monitor and review the effectiveness of the Council’s polices and procedures
Training – County Councillors and employees receive training to ensure they are aware of County Council policies and procedures and the high standards expected of them.
The public play an important part in bringing to the attention to the Council any matters where the Council may not have acted in accordance with the expected high standards.
The Council works hard to prevent complaints arising in the first place.
In relation to County Councillors, since May 2008 the Council has investigated 7 complaints under its formal complaints procedure.
In the year April 2010 to March 2011 we received 959 complaints from the public about our services. The level of complaints is low in comparison to most other local authorities.
However, the Council is not complacent in its work to ensure high standards of service and understands the need to monitor and review its practices, policies and procedures.
In order to deal with complaints more efficiently the Council has reorganised its complaints team structure and has taken steps to improve the way complaints are monitored and has revised procedures for reviewing what actions can be taken to help prevent similar complaints occurring in the future.
The Complaints team can be contacted on tel: 0300 500 8080 or by email: email@example.com. Find out more about how we deal with compliments, comments and complaints.
You can also raise matters by contacting your County Councillor.
Our Freedom of Information Publication Scheme provides details about where you can find information concerning the Council’s work, polices, procedures and information on how public money is spent.
If you would like to find out more about what the County Council is doing to promote and maintain standards you can view details of our Standards Committee.