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Nottinghamshire County Council - Proud of our past, ambitious for our future
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Annual Satisfaction Survey

The Annual Satisfaction Survey plays an important role in capturing local people’s views, experiences and perceptions of value for money, quality of life, communication, and health and wellbeing – broadly designed to reflect the themes of the Council's Strategic Plan and Health and Wellbeing Board priorities. This information helps the Council to understand the views and priorities of local residents and will be taken into account when decisions are made about Council plans and services.

In October 2012, 1,063 people across the country were given the opportunity to have their say on a series of important themes, including:

  • The local area
  • Satisfaction with the Local Authority
  • Perception of value for money
  • Information provision
  • Respect and consideration
  • Community safety
  • Local decision making
  • Smoking prevalence
  • Alcohol consumption

Comparing the results with the 2011 citizens’ panel survey shows:

  • 84% of Nottinghamshire residents are satisfied with their local area as a place to live - up from 83%.
  • 63% of Nottinghamshire residents are satisfied with the County Council – up from 47%.
  • 47% of Nottinghamshire residents feel that the County Council gives them value for money – up from 25%.
  • 62% of Nottinghamshire residents feel that the County Council keeps them well informed – up from 59%.
  • 82% of Nottinghamshire residents feel they are treated with respect and consideration by local public services – up from 69%.
  • 36% of Nottinghamshire residents feel they can influence decisions in their locality – no change.
  • 74% of local residents feel safe outside in their local area after dark – up from 66%
  • 95% of local residents feel safe when outside in their local area during the day – up from 92%

Place Survey 2008

Between the end of September and mid December 2008, people across the country were asked to have their say about their local area in a programme of major surveys called the Place Survey. Most of the questions in the survey were set by the Department for Communities and Local Government and the Audit Commission, who also gave strict guidance on how the surveys should be carried out. The surveys were carried out across the whole country over the same period, but organised locally. The surveys in Nottinghamshire and NottinghamCity were conducted by a specialist market research company on behalf of a partnership made up of the County Council, each of Nottinghamshire’s borough and district councils, and NottinghamCity. A response rate of 43% was received.

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