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Customer service standards

We are committed to providing a high standard of customer service to all residents of Nottinghamshire.

Take a look at our Customer service standards [PDF]

These standards cover what you can expect when: 

  • contact us by telephone 
  • you visit us 
  • you visit our website 
  • you send in a letter or email 
  • we visit you 
  • you make a complaint, comment or compliment

If you would like to know more about our commitment to customer service you can contact us by writing to:  

The Chief Executive
Nottinghamshire County Council
County Hall
West Bridgford

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