Our SIMS Support Service includes access to our dedicated and experienced service desk for advice and guidance on Core SIMS.net modules, software upgrades and ad hoc break fix for faults relating to SIMS software. Our SIMS centre of excellence supports remote access to your SIMS servers to enable our experienced technical staff to resolve your issues without the need to visit you onsite, making this a convenient and cost effective way to access the support you require.
In addition we provide help notes and guidance documentation via the schools portal, and telephone support for statutory annual processes, financial and academic end of year. We also provide the opportunity to attend our tailor made SIMS Webinars for School and Workforce Census returns at no additional cost to school.
What we offer
Benefits to your school
ICT Service Desk
0115 977 2010 option 1
The Schools Service Desk is open from 8:00 - 17:00 Monday to Thursday and 8:00 - 16:30 on Friday.
For information about all of the services we offer, please download the latest Services for Schools Brochure 2018.pdf [6.72MB]