Nottinghamshire Schools Portal

SIMS Support Services

SIMS Support Services

Our SIMS Support Service includes access to our dedicated and experienced service desk for advice and guidance on Core modules, software upgrades and ad hoc break fix for faults relating to SIMS software. Our SIMS centre of excellence supports remote access to your SIMS servers to enable our experienced technical staff to resolve your issues without the need to visit you onsite, making this a convenient and cost effective way to access the support you require.

In addition we provide help notes and guidance documentation via the schools portal, and telephone support for statutory annual processes, financial and academic end of year. We also provide the opportunity to attend our tailor made SIMS Webinars for School and Workforce Census returns at no additional cost to school.

What we offer

  • Support for Core modules.
  • All SIMS updates and patches.
  • Specialist support for school mergers, statutory returns, workforce census, FMS etc., delivered in partnership with the schools finance service.
  • Telephone and web chat support.
  • Telephone callbacks at an agreed time that is convenient to you.

Benefits to your school

  • Access to friendly, highly experienced and knowledgeable staff via our service desk.
  • Provision of ‘How do I?’ support for users in the use of Core
  • Support via remote services and via the schools portal.
  • Technical/engineer support and advice for day-to-day maintenance of
  • Technical/engineer remote support and advice for software upgrades, application of patches, database errors and school mergers P.O.A.
  • A service that is professional, reliable, flexible and provides excellent value for money.
Buy This Service

SIMS Support Services Contact

ICT Service Desk
0115 977 2010 option 1


The Schools Service Desk is open from 8:00 - 17:00 Monday to Thursday and 8:00 - 16:30 on Friday.

More information

School brochure pages on this service [PDF 83KB]

Services For Schools

Full School Brochure

For information about all of the services we offer, please download the latest Services for Schools Brochure 2018.pdf [6.72MB]