Premier Support Service
The Premier Support package provides all the benefits of our virtual ICT online resource service, but with the added benefit of having a scheduled support visit from one of our highly experienced school engineers. The visits will be a maximum of two or three hours in duration and will be underpinned by our team of online technicians who will carry out pre visit checks and provide diagnostics reports to enable your engineer to work in the most effective and efficient manner when onsite.*
What we offer
- Regular system health checks, monitoring and performance of networks ensuring that software and security patches and updates have been applied.
- Support for the local area network management and connectivity including network printing, installation of Windows software, housekeeping, managing data, user access and security.
- Facility to request onsite ICT incident response for the whole school office systems, hardware and software including SIMS.*
- Annual ICT status report providing details of likely future requirements to maintain the health and integrity of your ICT estate, and access to our partner supplier portals for competitively priced hardware and peripherals.
- Support for Microsoft server and desktop for curriculum ICT.
- A named account manager who will offer advice and guidance on identifying future hardware upgrades and purchases to maintain the integrity of the ICT estate as items become end of life.
- Assistance and support to ensure compliance with ICT security protocols.
Benefits to your school
- Access via our service desk to highly experienced support for all elements of administrative and classroom ICT.
- Expertise in Windows based operating systems, hardware, networking hardware, server hardware and software.
- Year round support including school holidays.
- All support staff are DBS checked, trained and experienced, and committed to delivering to the highest standards.
- A single point of contact for access to a range of supporting partnerships with the main ICT suppliers and resellers to the education sector.
- A service that is professional, reliable, flexible and provides excellent value for money.
* Terms and conditions apply.