Bespoke MIS Support for Multi Academy Trusts

< Back to: ICT Services - MIS Support Service

Bespoke MIS Support for Multi Academy Trusts

As a ‘non-profit’ organisation, Nottinghamshire County Council ICT Services offers high quality, tailored MIS support, to meets the needs of individual Multi-Academy Trusts, at a very competitive price.

Our bespoke MIS support for Multi-Academy Trusts is professional and reliable, providing direct and unlimited access to our friendly and experienced MIS Support and Technical specialist team. We provide a range of support options for the full SIMS, ScholarPack, or Arbor product suite to schools and academies across Nottinghamshire and neighbouring counties. We are a SIMS Centre of Excellence and an accredited partner for both ScholarPack and Arbor. Our service provides remote access, enabling our experienced MIS specialist staff to resolve your issues without the need to visit you onsite, making this a convenient and cost-effective way to access the support you require.

What we offer

Unbiased, local and reliable support that is not for profit
Unlimited access to our experienced and professional MIS support team via our Service Desk, contactable via telephone, email, webchat or 24/7 ‘Schools Log a Ticket’ online form
Talk directly to our friendly and knowledgeable team for issues, requests and ‘how to’ queries
Automated and timely email updates to confirm latest progress of your case
Fast response times and a high level of cases resolved at the first point of contact
Assurance that you will be speaking to experienced members of staff who know and understand your academies needs
Local support with knowledge of DfE requirements and processes and established and close working relationships with MIS providers and LA teams, such as school finance and data collections
Specialised support for all your statutory returns including pupil and workforce census and end of year processes
Support for all additional MIS modules
Established and good working relationships with your local IT support providers, to ensure technical issues are resolved as quickly as possible
A proactive approach to anticipate academy needs in a timely fashion including key guides and information aligned with national and local school priorities
24/7 access to our MIS online training library and webinars to support statutory processes via our NCC School Portal
Access to live demonstration events to enhance your use of your chosen MIS
Access to 1-1 school improvement sessions on demand
1-1 MIS introduction / overviews for new starters on demand
Open invitation to join our User Focus Groups for all the latest on best practice using your MIS
Sign up to our regular newsletters.