HMRC telephone scam warning

10 April 2018

Phone scam

Nottinghamshire residents are being warned about an automated telephone scam claiming to be from HM Revenue and Customs (HMRC) which suggests they will be filing a lawsuit if they are not paid immediately.

The County Council’s Trading Standards team has received a number of complaints about the scam, which requires the caller to ‘press one to speak to a caseworker in order to make an immediate payment’.

HMRC has confirmed that this is a scam along with any telephone calls offering a tax refund if the caller provides bank or credit card information.

The calls have been made using a variety of phone numbers and HMRC is keen to hear from anyone who has experienced such calls by emailing

Councillor Gordon Wheeler, Vice-Chairman of the Council’s Communities and Place Committee, said: “There are currently a wide range of scams purporting to be from the HMRC involving payments and refunds, which can also be in the form of an email or a direct message via social media.

“These telephone calls in particular put people on the spot and require them to make a quick decision, so we are urging people to ignore all such calls.”

A 65-year-old Nottinghamshire woman who received a message claiming to be from the HMRC said: “Having just retired it was alarming and upsetting to receive an answerphone message informing me that HMRC had a warrant out for me for my arrest.

“I had to press one on my phone to speak to a caseworker and thankfully this was followed by a dead tone. I’ve contacted the HMRC and they told me they only ever contact people by letter, never by email or phone call.

“I have been a very risk adverse person over the years so I felt very stupid afterwards.”

For more information on HMRC scams visit

Victims of a scam who suffered a financial loss should report their experience to Action Fraud on 0300 123 2040 or via their website at

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