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Nottinghamshire County Council - Proud of our past, ambitious for our future

Consumer advice

We work in partnership with the Citizens Advice Consumer Service who provide free, confidential and impartial advice on consumer issues. They can help if advice is needed about resolving an issue or a dispute with a retailer or trader. They can also provide advice before you purchase goods or pay for services.

Visit www.adviceguide.org.uk or call the Citizens Advice consumer service on tel: 03454 04 05 06 for further information. Details of the cost of calls can be found at www.citizensadvice.org.uk. Alternatively, submit your query online.

Advice sheets

We have produced some advice sheets and template letters which are split up into the five categories below:

Approved Trader Scheme

We operate an approved trader scheme, where you can search for a builder, plumber, gardener or any other tradesman local to you. All companies have been vetted by trading standards officers. Find out more about the approved trader scheme.

Sometimes it can be difficult to know if a trader’s genuine or not. Read these top tips to help you know your rights and avoid rogue traders. Alternatively, ask family and friends if they can recommend anyone.

Neighbourhood Alert

The Neighbourhood Alert system is designed to keep residents of Nottinghamshire informed and involved in policing issues and notified about crime and crime trends in their immediate area. Messages consist of up to the minute crime prevention advice, crime appeals, public order or other information on policing matters.

For further information and to sign up to Neighbourhood Alert please visit: www.neighbourhoodalert.co.uk

Uninvited callers - doorstep selling

Doorstep Sellers can be very persuasive. Trading Standards receives hundreds of complaints from people who have bought goods or have had work done on their home following high-pressure selling – and lived to regret it.

More information on doorstep selling, including guidance on how to obtain a door sticker, is available.

Loan sharks

Loan sharks are illegal moneylenders who do not have a licence to lend money. See our Loan sharks page to find out how to spot a loan shark and how you can report one.

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