Welcome to our refreshed directory of services for 2014-15. Our offer has been developed to provide you with efficient and responsive services tailored to meet your individual needs. Many of these services will be familiar to you, but in addition this year we have included some great new services to support you and your school.
Our teams offer a wide range of services using their wealth of experience and expertise. They can also provide bespoke packages of support and training to meet the needs of individual and families of schools. If you can't find what you need in this brochure, then please do not hesitate to contact our staff using the contact details in this brochure.
To keep things as simple as possible for you we also have a dedicated single point of contact for all enquiries, you can contact us either by phoning 0300 500 80 80 or emailing firstname.lastname@example.org.
We understand the tough financial climate we're all operating in and we're committed to ensuring our services offer value for money. Charges are as open and transparent as possible, to help you budget for the coming year.
Our charges are set to reflect the level of support schools receive and take into account the different types of school. Charges are detailed and explained within each service providers pages. Where it's not possible to give an exact figure (i.e. where you may require something bespoke) please contact the service who will be pleased to offer expert advice and a quotation.
We hope you find this directory of services informative and we look forward to working with you and supporting you in attaining the best for the children and young people of Nottinghamshire.
Choose Nottinghamshire County Council
At Nottinghamshire County Council we have acquired a wealth of experience, knowledge and expertise over the years, in responding to the specific needs of our school communities.
We provide a wide range of support services, many of which are complementary and all of which offer the same high level of standards that schools know they can trust.
We pride ourselves on having a unique relationship with each school and are committed to improving the life chances of Nottinghamshire's children and young people.
We are committed to:
- Providing high quality support services.
- Delivering services you can depend on.
- Providing excellent value for money.
- Supporting compliance with national/legislative standards.
- Improving our systems and processes to offer greater functionality.
- Responding ﬂexibly and professionally to the evolving needs of our school community.
- Working with you to develop, shape and improve our future service/s.
- Supporting the attainment of children and young people.
The special nature of our relationship means we appreciate the challenges you face in raising standards during these difficult financial times. Our services have been designed with this in mind, to help you attain your targets whilst gaining the greatest efficiencies from your budgets.
Throughout this brochure you'll find testimonials from schools staff recommending our services. We hope you'll find them useful and give you real examples of how we have added value to schools.
How to purchase our services
Our aim is to make purchasing our services as easy as possible.
Our Services for Schools Customer Service Advisors will be on hand to provide a brokerage service, answering your general queries and working with you to put together your package of services. They can be contacted by calling 0300 500 80 80 Monday to Friday, 8am to 8pm and Saturday, 8am to 12 noon.
Please ensure you have read our Terms and Conditions prior to placing your order.
There are two ways you can do this:
Option 1: Online (interactive order system)
Many of our annual service packages are available to purchase using our updated interactive order system.
This can be accessed either, via the online directory of services or alternatively by following the 'order online' link on Wired. Log in to the interactive order system using your school login details. The username is your schools' DfE number, however if you need to remind yourself of these details or your password, please contact our Schools Service Desk on 0115 977 2010 and select option 1.
The 'order online' symbol is shown on each of the service pages where this facility is available. The order system takes you through an easy to use wizard for each service provider. Each step builds up your order with your selected options and payment choices as well as collecting useful information about your specific needs and requirements.
You will receive email confirmations of all choices you make as these will form the new service contracts with providers.
The interactive order system displays all the services that are available to order online, so you can select all your choices in one place. Once you've created your order you will receive a confirmation email. If you need to make any changes after you've submitted your order form, you can log back into the form and make changes before 21 March 2014. After this date the new contracts will become live and changes will require the agreement of the service provider as there is a minimum notice period for all live contracts.
As part of our ongoing improvements to the interactive order system providers can now suggest contracts for you to take up. Where providers do this, their suggestions will be based on your previous selections and will enable you to 'auto-renew' your contracts with one click if you are happy with what's being offered. You can also choose to amend or reject the suggested offer if you wish.
If you wish to purchase services that are not showing on the order form, please contact the service directly to find out more.
Please note: If you wish to buy services after our order deadline of 21 March 2014 or would like to negotiate a longer term arrangement, then you can log into the order system to make these requests. A member of staff from the service will contact you to discuss your requirements.
If you are new to this site please register your details and we will be happy to provide a username and password. This will give you access to the packages and pricing pages along with an online order form, displaying quotes for annual services specifically tailored to your school or academy.
Alternatively, please call Aneeta Kashyap (0115 977 2278) who will discuss your requirements and register you over the phone.
Option 2: Contacting our services directly
For services that are not available on the interactive order system and for those where you want to negotiate a bespoke package, you can contact the service directly using the contact information provided on the relevant page of this directory.
We understand how academies function and that you require us to be responsive to your needs throughout the year. You are also able to order our services via the interactive order system. Please note: prices charged will be those current at the time of ordering, alternatively if you want to review what has been offered please contact us at any time to discuss your requirements.
If you have agreed your requirements directly with the service, you will still need to log in to the interactive order form to confirm and create the contract. If the service is customising an offer for you then they will 'suggest' a contract via the interactive order system which you will have to accept to activate it. Once you have made your choices and created the order, you will be able to print it, and it will form a service level agreement for the services requested.
For some prices stated you will need to remember that VAT may need to be added and this will happen when the order is invoiced.
Please note that all prices shown are exclusive of VAT.
Longer term arrangements
Some of our services may be willing to offer 18 month contracts from 1 April 2014. If you would like to speak to someone about this, please contact the service directly so they can tailor the service to meet your requirements.