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School Travel Review Process


If you have received a letter informing you that your child has not been awarded free home to school travel and you disagree with the assessment made, you can exercise your right to a review by completing and returning the downloadable form.

There are four principal grounds for a review:

  • the distance measurement in relation to the statutory walking distances
  • the safety of the route
  • the travel arrangements offered
  • a child’s eligibility

This page provides further guidance which you should read before submitting a request for a review

Grounds for a review

1. The distance measurement in relation to the statutory walking distances

Your child has been refused free travel on the grounds that the distance between your home and the school is less than the “statutory walking distance” – 2 miles for a child under the age of 8 years, and 3 miles for children age 8 – 16 years.

The distance is as follows for children who are entitled to free school meals, or whose parents are in receipt of maximum level Working Tax Credit:

  • Age 8 – 11 years. Distance is lowered to 2 miles if they are attending the county council catchment school for their home address
  • Age 11 – 16 years. May qualify for free travel if they attend one of the nearest 3 qualifying schools (catchment or preferred) between 2 – 6 miles from their home address.

Low income awards are reviewed annually prior to the start of a new academic year. Minimum statutory walking distances are measured by using the nearest available walking route. Distances above that are measured by using the nearest route accessible by vehicle.

The distance has been measured using a combination of previous measurements in the area, local knowledge and a computer based measurement system.

If you believe that the distance has been incorrectly measured, please bear in mind that it may include footpaths and other rights of way which might make the route shorter than by road. If you request a review, the route will be re-measured. In some cases this may mean the route will need to be walked with a mechanical wheel which gives a very accurate distance measurement. We will of course inform you of the route we have identified.

2. The safety of the route

Local Authorities are obliged to provide free travel for a child if the walking route between their home and school is "unavailable" due to highway conditions. This is assessed against a national set of factors. The law makes it clear that such assessments should assume that the child is accompanied, as necessary, by a responsible adult.

If you consider that the route is not available you are entitled to a review. The route, and any alternative routes, will then be assessed against the criteria noted in Appendix 1 of this document. The assessment will always bear in mind that a responsible adult can be expected to accompany the child. Please note that even if the shortest route is assessed as not available, there may still be alternatives which are, and remain under the distance limit. Again, we will inform you of the route we consider to be available if this is the result of an assessment.

3. The travel arrangements offered

The County Council aims to achieve best value by providing transport and travel solutions that are as efficient and economical as possible.  They are designed to ensure that pupils get to school within a reasonable time and travel in a safe and stress free environment. 

If you consider that the assistance offered is unsuitable then you are entitled to a review. You should explain as fully as possible why the travel arrangements offered are unsuitable.  If the suitability of the arrangements is in relation to a child’s SEN or on medical grounds then parents will be required to provide medical evidence in the form of a doctor’s letter to support their application.

4. A child’s eligibility

The County Council assesses applications for travel assistance against the Home to School Transport Policy and free travel will be provided for eligible children in accordance with the policy. 

The County Council will also consider the award of free travel to children not normally entitled to it where there are individual exceptional circumstances. These may be health related, a move of address at a certain stage in school life, behavioural issues, family matters etc.

An officer of the County Council will assess each case on its individual merits, and make a decision on whether there is a justification in that case. Because each case is unique, the reason for the review should be explained as fully as possible to assist investigation. If the review request is on medical grounds parents will be required to provide medical evidence in the form of a doctor’s letter to support their application.

What happens when I request a review?

Where the initial application has been made directly to SEND Policy and Provision, the review should be requested from the SEND Officer.

All other appeals should be requested using a school travel review form [PDF].

Your request will be assessed by the Transport Policy Coordinator in Children, Families and Cultural Services. The review will be assessed as quickly as possible but some cases may require detailed investigation which could take longer to complete.

The decision will be sent in writing, to your home address.

If it is decided that your child should receive transport assistance, this will be backdated to the start of the academic year in which the application was made or to the date of receipt of the appeal, whichever is later.

If your review is not successful you can request that the case is further reviewed by the Children, Families and Cultural Services Transport Review Panel.

There is no further right of appeal within Nottinghamshire County Council against this decision.

If you are not happy with the way in which the review has been conducted, you may complain to the Local Government Ombudsman (LGO). It should be noted that the LGO cannot change the final decision, but can investigate any perceived maladministration within the review process.

How should I submit my request for a review?

If, having read these notes you wish to submit a request for a review, then you can download the school travel review form [PDF] print it out, complete the relevant part and send it to:

Transport and Travel Services
Nottinghamshire County Council
County Hall
West Bridgford

Alternatively, the completed form may be faxed to 0115 9773900. If your review includes information of a sensitive nature please post it to the above address and mark the envelope "Review - Private and Confidential".

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