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Nottinghamshire County Council - Proud of our past, ambitious for our future
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Vision Statement for Libraries, Archives, Information & Learning

Libraries strategy

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A Strategy for Nottinghamshire Libraries [PDF] was agreed at the full council meeting in December 2011.

The strategy outlines our promises as a public library authority, the priorities we will focus on, and the outcomes we aim to deliver for Nottinghamshire and its people.

Our Vision

To be a library, archives and information service at the heart of Nottinghamshire communities and community life.

To achieve this we aim to:

  • Inspire the enjoyment of books and reading
  • Create knowledge through access to learning, information and the provision of a continuing record of local heritage and community life
  • Stimulate and encourage cultural activities
  • Offer excellent and inclusive customer service for all every time

In the short and medium term we will achieve our vision by acting as one service to:

  • Invest in buildings and modernise the service ‘offer’
  • Provide opportunities for community and cultural activities
  • Engage and consult with customers and communities
  • Focus on the quality and consistency of customer service
  • Provide value for money
  • Recruit, develop and train staff to meet the needs of customers and communities
  • Respond to change in the community and develop and embrace best practice
  • Develop partnerships to integrate customer services relevant to local needs and opportunities

Customer Service Standards

See our Customer Service Standards page.

Comments, compliments and complaints

If you would like to make a comment, compliment or complaint, please use our online form.

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