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Nottinghamshire County Council - Proud of our past, ambitious for our future

Vision Statement for Libraries, Archives, Information & Learning

Libraries strategy

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A Strategy for Nottinghamshire Libraries [PDF] was agreed at the full council meeting in December 2011.

The strategy outlines our promises as a public library authority, the priorities we will focus on, and the outcomes we aim to deliver for Nottinghamshire and its people.

Our Vision

To be a library, archives and information service at the heart of Nottinghamshire communities and community life.

To achieve this we aim to:

  • Inspire the enjoyment of books and reading
  • Create knowledge through access to learning, information and the provision of a continuing record of local heritage and community life
  • Stimulate and encourage cultural activities
  • Offer excellent and inclusive customer service for all every time

In the short and medium term we will achieve our vision by acting as one service to:

  • Invest in buildings and modernise the service ‘offer’
  • Provide opportunities for community and cultural activities
  • Engage and consult with customers and communities
  • Focus on the quality and consistency of customer service
  • Provide value for money
  • Recruit, develop and train staff to meet the needs of customers and communities
  • Respond to change in the community and develop and embrace best practice
  • Develop partnerships to integrate customer services relevant to local needs and opportunities

Customer Service Standards

See our Customer Service Standards page.

Comments, compliments and complaints

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