Victor's role: Virtual ICT Online Resource
This is Victor, the newest member of our team.
I am your Virtual ICT Online Resource. I support colleagues on the Service Desk to deal with your day to day ICT issues and problems.
In addition to this, my main duties are to ensure that all your essential maintenance is carried out with as little fuss and disruption to your day as possible. I can access your computers remotely, and at a time when it is convenient for you to install all your updates and security patches. This ensures that your computers are always up to date with the latest security features and minimises the risk of viruses and malware getting onto your network.