Customer Service Standards

We are committed to providing a high standard of customer service to all residents of Nottinghamshire.

We have a Customer Service Code of Practice and Standards for our staff which gives a promise to you on what you can expect when you make contact with us:

• We aim to answer your telephone call within four rings
  
• We aim to respond to written correspondence within ten working days
  
• If we feel that your query requires more detailed research or translation we will acknowledge your letter within five working days and respond fully to you within 20 working days
  
• When you visit us, we will not keep you waiting for more than 20 minutes.

When dealing with us:

• You can expect us to be welcoming, courteous, fair and respectful
  
• We will always be helpful and responsive, keep you informed and communicate clearly with you at all times
  
• We will let you know what we can provide, who to contact and how to get in touch
  
• We will aim to provide good quality information that is suited to your individual needs.

In return, we ask you to help us achieve our standards by being courteous and respectful towards us and help us to help you by providing the information we need.

If you would like to know more about our commitment to customer service you can contact us by writing to:

The Chief Executive
Nottinghamshire County Council
County Hall
West Bridgford
Nottingham
NG2 7QP

Alternatively you can call Sarah Edwards on tel: 0115 9774334.

Read the Customer Service Code of Practice and Standards [PDF 283KB] .

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