Complaints, comments and compliments
We encourage your comments, whether good or bad. What you tell us about our services helps us to plan for the future and improve our services.
If you know who provides the service you want to comment on, why not talk to them to see if they can put things right for you? If you are still not satisfied, or feel you cannot talk to them, you may wish to make a complaint.
For complaints relating to social services, including meals on wheels, day centres, child protection investigations, residential homes and others, visit the social care services complaints page.
For complaints about schools, including the National Curriculum or the running of a school, visit the schools complaints page.
If you live within the Nottingham city boundary your services are provided by the City Council, so you will need to contact Nottingham City Council to make a complaint.
For all other complaints, compliments and comments, contact us by either:
- filling in the online form
- phoning us on our free hotline on tel: 0500 355191
- calling in at one of our contact points in Retford, Mansfield, Sutton in Ashfield, Arnold, Worksop or Rufford.
- writing to us at:
Chief Executive
Nottinghamshire County Council
County Hall
West Bridgford
Nottingham
NG2 7QP
You can also raise issues or concerns with your County Councillor.
More information
Find out more about our complaints procedure.
Our information leaflet called "Listening to you" is downloadable in two sections, both in pdf  format. In order to read these documents you will need Adobe Acrobat Reader. You can download this free of charge by going to plug-ins and viewers. Useful information on pdf files and their accessibility is available at: http://access.adobe.com.
Local Government Ombudsman
At any stage in the Complaints Procedure you have the right to take your case to the Local Government Ombudsman at www.lgo.org.uk. The Ombudsman will usually ask you to allow the County Council the opportunity to resolve things through its formal complaints procedure first.
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