This information is intended to pick out a few key themes of relevance to the Greater Nottingham Community Legal Partnership, the Nottingham City Council as a major funder and provider of advice services and to advice providers themselves. It is also hoped that the information will assist agencies in developing their services and inform bids for funding.

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Need for welfare benefit advice

The maps show similarities between patterns of need and patterns of advice seekers in many areas of the City apart from Beechdale, Bilborough, Radford, Forest and parts of Bulwell, where need would appear to be higher than supply.

Number of Welfare Benefits Advice Seekers by Agency [PDF 6KB]

Need for debt advice

The maps suggest a shortfall in the number of people seeking debt advice in three areas where the predictive needs model suggests need should be high. These are Strelley ward, Radford ward and Park ward.

Number of Debt Advice Seekers by Agency [PDF 6KB]

Need for housing advice

Comparison between need and supply suggests demand is lower than would be anticipated in Lenton, Park, Radford and Forest wards, with lower levels of supply in what might be anticipated to be higher need areas.

Number of Housing Advice Seekers by Agency [PDF 6KB]

Need for employment advice

The employment advice model is a complex one, seeking to factor in weightings by type of industry (construction, wholesale and retail, hotels and restaurants etc). It also factors in unemployment, whilst attempting to reflect rates of Industrial Tribunal claims, dismissals and injuries. Certain aspects of the model orientate it towards location of employment rather than residency which would explain the high need assessment for Park ward, but the lower level of advice seekers there.

Number of Employment Advice Seekers by Agency [PDF 6KB]

Need for health and community care advice

This model is not a model representing the numbers of people who need advice about their own state of health, rather it reflects the number who may need to seek advice or assistance about the services (or inability to access them for example) provided in this field. Not enough people sought advice in the areas of health and community care for it to register outside the 'other' category. Unless this advice is being provided predominantly in the private sector, or by other bodies that did not participate here, this could be a cause for concern.

It is possible that further investigation needs to be carried out about where people access help and advice regarding their rights to, and treatment by, health and community care services.

Consumer General Contract

The CLS has only identified population size as a key indicator of need in this area, citing research that suggests disputes about faulty goods and services are evenly spread across income groups. Need has not been mapped in this area, but enquiries are illustrated.

It is notable that a certain number of advice seekers from outside the City seek information and help here. The fact that the City is a major retail centre is likely to account for this.

Number of Consumer and General Advice Seekers by Agency [PDF 6KB]

Immigration & Nationality

Need for immigration and nationality advice has not been mapped. However this exercise indicates a fair amount of immigration and nationality advice being sought in Nottingham. These enquiries have been mapped appropriately.

A lower number of advice seekers than might be expected from Trent ward is noticeable.

Number of Immigration and Nationality Advice Seekers by Agency [PDF 6KB]

Other

Categories included as 'Other' were: Mental Health, Clinical Negligence, Family & Matrimonial, Personal Injury, Public Law, Community Care, Education, Actions Against the Police and Miscellaneous enquiries. Please see the Appendix in the Advice Report ( pdf format) for details of what these categories include.

Number of Other Advice Seekers by Agency [PDF 6KB]

Signposting

A significant number of advice seekers are signposted by agencies on to other organisations, and some agencies do this more than others. Whilst this in itself is an appropriate way of ensuring enquirers know about the specialist providers they should see, it may be illustrative of the need for publicity and information strategies that help enquirers select the most appropriate agency in the first place.

Number of Signposting Advice Seekers by Agency [PDF 6KB]

Agency Maps & Charts

These maps and charts illustrate the residential origin of advice seekers by agency during the research period. They also illustrate clearly the number and type of advice sought on the bar charts. Also illustrated is the ethnic profile of service users as recorded during the research period.

Agencies

Nottingham City Council

City Housing Department Choice Centre

City Trading Standards Advice Centre

City Treasury Phonebank/Counter Visitor

Treasury Tenants Advice Unit

City Treasury Welfare Benefits Visitor

City Welfare Rights Service

Bulwell Advice Centre

Voluntary Sector

Actions Agency

Age Concern Nottinghamshire

Base 51

Bestwood Advice Centre

Clifton Advice Centre

Meadows Advice Centre

Nottingham & District Citizens Advice Centre

Law Centre

Racial Equality Council

Shelter

Sherwood Advice Centre

St Anns Welfare Rights Advice Centre

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