On every page of our website, we offer a simple way for you to rate that page using 'faces' like the ones on the right. It's an effective way to find out what works and what doesn't, and what needs to be improved.

Visitors to our website rate about 2,000 pages each month. We are pleased that nearly 60% of the feedback rates the website as good but we recognise that we receive a poor rating for around 30% of pages.

When you rate a page, we ask you to provide further information - this ensures we concentrate on areas most in need of improvement or lets us know where we are getting things right. We look at every comment we receive and try to act on them as soon as we can.

Sometimes we can make simple changes straight away, but other times your comments require us to do quite a bit of work before we can put things right.

What you've helped us to change so far

In response to your feedback this year, we've made some changes:

• working harder to keep our bus timetables up to date.
• giving you more information about visiting Sherwood Forest by public transport.
• making it easier for you to contact us.
• publishing better and more up-to-date information on household waste recycling centres.
• helping you find out more information about holding weddings at Rufford Mill.
• improving the instructions for our RouteXchange search, to make it easier for you to find walking routes in Nottinghamshire.
• improved our jobs pages so it is clear who can apply for particular vacancies.
• added maps, directions and photos to our archives information and country parks.
• improved recycling information.

What we are still working on

We haven't finished these improvements yet but your comments have helped us to work on our information about:

• waste management
• services for children and young people
• searching for jobs
• how to get a school place
• public transport route planning
• highway fault reporting
• parking permits
• libraries.

This page was last reviewed on 23 December 2008.