- Solving your consumer problem

<p>The three-step solution to getting your problem solved.</p>
<ol><li>Know what you are entitled to. &#160;To find out, look at the <a href="informationsheetsforconsumers.htm" > information sheets for consumers</a> or <a href="consumeradvisers.htm" > contact a consumer adviser</a>.</li>
<li>Put your complaint in writing to the trader.Outline the problem and what has been done so far to rectify it. Specify your requirements and give a deadline for a response from the trader. &#160;We suggest ten days from the date of the letter. (See our <a href="sampleconsumerletters.htm" > sample letters</a> to help you get started).</li>
<li>If a response is not received, or if the response is unsatisfactory, <a href="consumeradvisers.htm" > contact a consumer adviser</a> for further advice or make a complaint online at <a href="http://www.consumercomplaints.org.uk"  Title="Link to Consumer Complaints Website"> www.consumercomplaints.org.uk</a>.</li></ol>






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