Our staff will:

  • Treat you with courtesy, honesty and respect
  • Give you the name of a worker to contact
  • Enable you to live as independently as possible
  • Work with you to provide the services you need
  • Involve you in decisions about services and give you the information you need to make choices
  • Share confidential information about you ONLY when they have your permission OR in exceptional circumstances where there is a legal requirement to protect you or other people from serious harm
  • Help you to express your views.  If you need an advocate to help you, we will try to find one
  • Treat you fairly and not discriminate against you on the grounds of race, age, gender, religion, disability or sexual orientation
  • Tell you how to comment on or complain about the services you get.  You will not be treated differently because you complain.

For standards for individual services explore the links on the right hand side of this page.

Find out more:

We have pages that tell you about standards you can expect from us for:

There is also a page about the basic standards for all our services.
and a document:

Children and Young People's Services
Social Care and Health Standards [PDF 128KB]
(April 2009.)

If you would like any further information, contact your local office:
Adult Social Care and Health Department
Children and Young People's Department.

Publications

View the list of County Council publications on social care and health subjects that are available to the public.

You can also see the list of publicly available policies and procedures that our adult social care staff work to.

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