Social care services standards

Our staff will:

• Treat you with courtesy, honesty and respect
• Give you the name of a worker to contact
• Enable you to live as independently as possible
• Work with you to provide the services you need
• Involve you in decisions about services and give you the information you need to make choices
• Share confidential information about you ONLY when they have your permission OR in exceptional circumstances where there is a legal requirement to protect you or other people from serious harm
• Help you to express your views.  If you need an advocate to help you, we will try to find one
• Treat you fairly and not discriminate against you on the grounds of race, age, gender, religion, disability or sexual orientation
• Tell you how to comment on or complain about the services you get.  You will not be treated differently because you complain.

For standards for individual services explore the links on the right hand side of this page.