Support in making a complaint
People who make a complaint may want support to do so.
Support person/representative
You can have someone to support you in making a complaint. They can be with you in any meetings held to look at your complaint and can speak on your behalf if you wish.
Advocate
If a vulnerable person involved in a complaint needs support to make their views heard, they can have an advocate. An advocate is independent from the department. They help the vulnerable person understand what is happening and can speak for them.
What if I have special needs?
If you need help to take part in the complaints process let us know as soon as possible. For example:
- documents in different formats such as Braille, large print, audio described or translated into different languages
- an interpreter, if English is not your first language
- a loop hearing system
- facilities for a guide dog.
General advice and support
Citizens Advice Bureau
32-36 Carrington Street
Nottingham
NG1 7FG
Tel: 0115 938 8050
